About the Role:
As a key member of our team, you will be responsible for providing an efficient and high-quality customer-focused service to residents and colleagues.
You will manage rent accounts, including current and former residents, service charges, and other income recovery services.
A critical aspect of this role is ensuring that rent, service, and other charges are set and reviewed in line with legal requirements and regulatory standards.
You will work closely with our Locality Teams and Direct Services teams to deliver a seamless service to residents and promote effective business operations.
Your responsibilities will also include providing contact, advice, and guidance to customers, managing ASB issues under the direction of the Business Support Manager, promoting and marketing our services, and attending customer meetings as required.
In addition, you will be responsible for staff line management responsibilities, including recruitment and selection, and assisting the Business Support Manager in preparing reports and KPIs.
About the Service:
We provide affordable housing and care to help people live independently.
Our purpose is to build better lives by providing good quality, safe homes and care that helps individuals live independently.
We believe in being supportive and caring, and our colleagues live and breathe this social purpose.
Working for us gives you the chance to bring your skills and expertise and make a real difference.
The GSA Way:
We have a culture that we commit to, aspire to, and live and breathe.
Our five core commitments are: We believe our customer is everything, We are one team, We are supportive and caring, We are business-minded for social purpose, and We are curious and ambitious.
Benefits:
We offer a fantastic benefits package, including annual holiday entitlement, a defined contribution pension scheme, trust-based flexible working, and a Confidential Employee Assistance Programme.