This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently within the scope of their job Purpose of job/responsibility for: To be part of a multitasking reception/administration team dealing with patients either by phone, email or at the reception desk. Scan all appropriate mail into our clinical system, Systmone. Checking and action of Surgery practice notes Word processing tasks including minutes, reports, posters, protocols etc. Recording incoming monies into the appropriate register. Assisting with call and recall of chronic diseases and cancer screening Photocopying and sending of medical notes as requested. To maintain the smooth running of work flow within the surgery. To organise the smooth management of private work and maintain payment register. Typing letters and organising patient hospital appointments. Dealing with patient queries and problems. To ensure that all correspondence and reports are dealt with promptly, accurately and efficiently Franking mail, ordering stationery and posting of mail. Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. The above list is not exhaustive