We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.
Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.
The role:
As Business Analyst you will work as part of the Delivery team during project delivery and commercial proposal stages, and during transition at project initiation. As part of this role, you will be responsible for:
* Maintaining expert knowledge in 15below platform functionality and new developments
* Understanding our customer business needs and processes
* Understanding our internal Product business needs and processes
* Leading client workshops
* Leading internal Product analysis and definition
* Requirements validation, both for client projects and internal Product projects
* Creating documentation to support the commercial and delivery processes
* Leading estimation sessions with key stakeholders
* Collaborating with 15below Commercial and Delivery teams to understand, prioritise and manage multiple projects
* Collaborating with the 15below Product team to understand objectives, requirements, and priorities
* Ensuring a smooth transition from commercial proposal to project team delivery
* Providing support to Delivery team as required during project delivery
* Identifying and implementing process improvements within 15below
The kind of person you are:
* Experience in customer software/IT solution business analysis
* A travel industry background with knowledge of airline commercial systems such as reservations systems, PSS and GDS and their component parts
* Ability and willingness to travel overseas for client meetings
* Proven ability to lead discussions with customers and internal stakeholders
* Functional/technical understanding of software applications
* Proven experience in eliciting requirements
* Proactively guide and support stakeholders (internal and external) to the most appropriate solution in line with product evolution
* Excellent attention to detail
* Organisational skills, with the ability to take on multiple duties
* An enthusiastic, honest, ‘can-do’ attitude
* A great communicator at all levels of a business
* Excellent written and verbal communication skills
Skills to impress:
* BSc/BA in a business or technical discipline or equivalent
* Business analysis experience in an Agile environment
* Strong customer service orientation
* Proven business analysis experience in a supplier/vendor context
* Experience working with third-party APIs and web service interfaces
Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to do the work you do best and be part of a fantastic team.
* 25 days annual holiday, increasing with service (full-time equivalent)
* Flexible public holidays
* Private Medical Insurance
* Life assurance
* Flexible working
* Family friendly policies
* 5% employer pension contribution and salary sacrifice scheme
* Perkbox retail freebies and discounts
* £1,600 IT budget
* Friday ‘wind downs’ and company social events
* Flexible benefits (tech/mobile/holiday/bike schemes and season ticket loans)
* Work from anywhere scheme
Further information
Location: Brighton/Hybrid
Hours: Full-time (37.5 hours per week)
Reports to: Business Analyst Lead
Application process:
* Recruitment for us is all about finding the right person and so we don't have closing dates for applications
* We review applications as they are received. So please don't delay your application!
* Interview: 45 minutes on Teams with our People Advisor
* Interview: 1 hour on Teams with our People Advisor and Business Analyst Lead
* Interview: 1 hour task and 1 hour in-person interview
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