Customer Service Advisors
Financial Services - Banking
6 month - Fixed Term Contract
Edgbaston, Birmingham
£25,000 (pro rata) + excellent pension scheme + fabulous benefits
Mon – Fri 09.00am – 5.00pm
Do you have a strong background within Customer Service and are confident in answering a high volume of inbound telephone calls?
We're seeking well-spoken Customer Service professionals to work in well-located offices in Edgbaston working within a contact centre for Financial Services.
The role will involve:
• Receiving a high volume of inbound customer enquiries relating to banking
• Working within Service Level Agreements, assisting Clients with digital Banking App
• Answering queries and redirecting calls to the relevant department
We are seeking someone who:
• Is used to working in a high volume contact centre environment
• Has a great telephone manner and excellent Customer Service skills
• Has a solid work history as References will be taken over 5 years.
Your CV will clearly show work history and evidence of working with a customer service environment, ideally telephone based, used to problem solving, you will be a confident communicator and able to hit the floor running.
Experience in Banking or Financial Services would be a great advantage
As part of the recruitment process you will be requested to undertake a Credit Check and apply for a DBS (no charge will be made).
If you are already registered with PLUM PERSONNEL, please contact us directly to discuss this role - don't delay!
Plum Personnel is an independent agency based in the heart of Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised.
Your application will be carefully considered in line with the Job Description. If you are selected, we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR