Are you compassionate, empathetic, and ready to make a meaningful difference? We’re seeking dedicated individuals to join our team as Out-of-Hours SARC (Sexual Assault Referral Centre) Crisis Workers. This role provides critical support to individuals who have experienced sexual assault or rape, offering care during a time of great vulnerability. As a Crisis Worker, you will support patients attending the SARC for forensic medical assessments, acting as their advocate and ensuring they receive the care and resources they need before, during, and after their visit. About The Shores SARC: Located in Bournemouth, The Shores operates 24/7, 365 days a year, with a committed team of on-call Crisis Workers and Sexual Offence Examiners. Our mission is to deliver trauma-informed, high-quality care to those who need it most. Your Role and Responsibilities: As a key member of our multidisciplinary team, your duties will include: Providing a welcoming and supportive environment for all clients and visitors. Arriving at the SARC within 60 minutes for call-outs. Offering advocacy, emotional support, and guidance to clients. Ensuring clients have the information they need to make informed decisions about medical care, forensic examinations, reporting to the police, and follow-up support. Maintaining clear and secure records in line with SARC policies. Supporting clients in various settings outside the SARC, such as hospitals, prisons, or care homes, when required. Working Hours: This is a flexible bank position. The shift pattern is 12 hours, 7:00 – 7:00 based from home. We are mostly looking for someone for nights and weekend days. Salary: Whilst on call you will receive a retainer of £55, with the addition of £57.50 for a call out Telephone work will be paid at £30 per call with clients Any additional training and work will be paid at an hourly rate of £12.50 What We’re Looking For: Essential Skills and Experience: Experience working with vulnerable individuals Strong written and verbal communication skills Basic computer proficiency Agreement to be added to the staff elimination database Experience supporting victims of sexual assault A full driving licence and access to your own vehicle The ability to pass an enhanced DBS check and NPPV Level 3 vetting Desirable Skills and Experience: NHS experience or familiarity with multi-agency working Training or qualifications related to supporting victims of abuse Why Join Us? At The Shores SARC, you’ll be part of a passionate team providing life-changing support. We value our staff, offering a flexible and meaningful role where you can make a real impact on people’s lives. Benefits Bike2Work Scheme. With the Bike2Work scheme you can save up to 42% on bicycles and cycling equipment. DSE Eye Tests and Spectacles. To promote the importance of good eye health staff can claim up to £25 for an eye test and up to £50 for spectacles. Employee Assistance Program – 24 hour helpline. Supporting you and your family through life’s ups and downs including counselling, legal information, bereavement support, medical information and CBT self-help modules. Employee Recognition – ‘On the Spot’ and ‘Extra Mile’ Awards. We aim to truly reward employees, so that they feel valued and motivated. Family Friendly Policy. A commitment to support staff with their work/personal life balance by supporting staff through all aspects of maternity, adoption, paternity and shared parental leave. Including, paid leave for staff undergoing fertility treatment. Long Service Award. We celebrate our staff’s commitment to PHL Group and their achievements after 5 and 10 years of service. Menopause Support. We have signed the Menopause Workplace Pledge and will cover the cost of an annual HRT subscription for staff going through the menopause. NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts from large national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more Paid Sick Pay. Staff are entitled to 10 days paid company sick pay, per year. Pension. Employees have access to the company pension scheme with The People’s Pension. Professional Development. Investing in supporting the development of our employees is important to us. We provide a wide range of opportunities to support your development, including training courses, conferences and team building. Workplace Savings and Low Interest Loans. In partnership with Wessex Community Bank, we provide staff with the opportunity to build savings through payroll deductions, as well as access to low interest loans, which are paid back with payroll deductions. Your Birthday off. PHL Group has made a commitment to improving the number of ex-military personnel that join our ranks. In 2023, we were awarded the Defence Employers Recognition Scheme Bronze Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, serving reservists and their families.