Recruitment Day for Customer & Neighbourhood Housing Officers (East Region - Hertfordshire) Are you passionate about making a difference in your community? We are excited to announce a Recruitment Day for Customer & Neighbourhood Housing Officer roles. This is your chance to meet our team, learn more about the roles, and explore how you can make a real impact in our East region, with patches across Hertfordshire. Salary : £36,815 Excellent Benefits Location of roles : Office base - Hatfield for Hertfordshire patches / Hybrid Working (2 days in the office/out on the patch, three days working from home, with some flexibility required). Date : Wednesday the 5th of February Why Join Us? Be part of a team that genuinely cares about communities. Enjoy a competitive salary and excellent benefits. Thrive in a supportive, hybrid working environment. What We’re Looking For: A passion for customer service and community engagement. Strong problem solving and organisational skills. A commitment to providing exceptional housing services. Strong housing management knowledge and case management experience with a track record of successful delivery in a regulated environment. What to Expect on the Day: Learn more about the role and our organisation. Partake in a mixture of practical tasks. Meet the hiring team and ask any questions you may have. End the day with a face-to-face interview. We have a mixture of permanent and FTCs to hire as part of this recruitment day. While some roles offered may be FTCs, many of our talented colleagues started at Paradigm in temporary or interim positions and have gone on to build successful careers with us. However, if something longer-term doesn’t materialise, this role will still provide you with valuable experience that will enhance your employability in this and related fields. Please Note: Due to limited space at our Customer & Neighbourhood Recruitment Day, only shortlisted, contacted applicants will be able to attend. All applications will be contacted regardless of the outcome by 17:00 on Monday the 3rd of February at the latest. Don’t miss this opportunity to make a real difference Click apply and submit your application using the covering statement/letter section to explain why you think you should be considered for a slot on the day. Further Information: For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email recruitmentparadigmhousing.co.uk, and we will respond as soon as possible. Thank you for your interest in Paradigm Housing Group thus far. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified. About us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our benefits Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days. Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate. Car leasing scheme. Annual bonus potential. 1 paid professional subscription per year. Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more. Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more. Hybrid working for many roles. Up to three paid Giving Back (volunteer) Days a year. Modern collaborative offices, with free parking and charging points for electric vehicles. Opportunities for career development and progression. Social events such as quiz nights, Christmas Party, Summer BBQ. Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check. Documents