Manpower are looking for a highly experienced Customer Service Administrator to work for our client based remotely.
Job Info
Job Title: Customer Service Administrator
Company: Manpower
Location: Fully remote (must live within a 40 mile radius of Leominster)
Posted: Immediate start available
Contract: Temporary (3 months minimum)
Hours: Part Time (Monday - Friday, 10am - 3pm, minimum of 20 hours a week)
Pay: £13.50 per hour
Day to Day Tasks:
1. Respond to customer communications or queries and resolve any issues, including providing information on price & availability of stock, product information, delivery information, and account information.
2. Communicate with customers regarding their requirements such as lead time, site contact details, and scheduled delivery days.
3. Use the company's CRM system to manage all day-to-day contact and project activity.
4. Maintain and develop strategic information in all of the company's systems.
5. Work with relevant staff members to ensure 100% accuracy in key communications.
6. Assist other staff members in tasks that require communication with customers.
7. Deal with customer complaints regarding delays, lost or damaged items, picking errors, and manufacturing faults.
8. Distribute internal non-compliance reports detailing complaints and subsequent actions.
9. Actively seek to increase the company's sales through proactive outbound relationship management.
10. Assist the accounts department in aspects of credit control.
11. Prepare and distribute monthly reports on sales figures, trends, and notable changes.
Requirements:
1. 4+ years of customer service/administrative/business background.
2. Strong reading and writing skills.
3. Data input accuracy of 995 out of 1000 keystrokes.
4. SAP, Sage, Quickbooks, or Xero experience required; alternatively, experience with a highly integrated bespoke ERP system.
5. Ability to manage own workload and work independently.
6. Willingness to go above and beyond to support the business.
7. Must have a home workstation suitable for 2 monitors, a desk phone, headset with docking station, keyboard, and mouse (provided and installed by our client).
About Our Client:
Our client is a supportive, work-focused small group of individuals outperforming the industry with their output and surpassing competitors with their service accuracy and superior products. This creates a positive environment and a sense of pride in being involved with such a company.
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