Responsibilities
1. Provide support that consistently meets or exceeds Customer expectations;
2. Determine and recommend which products or services best fit the customers' needs;
3. Identify, analyze, and repair product failures. Order and replace parts as needed;
4. Support and maintain user account information including rights, security and systems groups;
5. Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
6. Provide troubleshooting and problem resolution support for all network devices;
7. Coordinate with third-party vendors to resolve hardware and software problems, as required;
8. ...