ICT Support Analyst
£26,549 - £29,555 subject to level and experience
37 hours per week, Permanent
(All Sites)
Do you have fantastic customer facing skills and a desire to help resolve technical issues? Are you an experienced ICT Support Analyst or have the skills want to become one? We have an exciting opportunity for you.
About the role
You will be working as part of the ICT Team to provide day-to-day, first line support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help resolve technical issues both face to face and remotely.
You will need to have a can-do mind set, taking responsibility for dealing with issues and resolving problems whilst working in a fast-paced environment.
We are an open and engaging organisation keen to support people to develop and achieve their very best. We offer a great working environment and agile working, splitting your time between the office and elsewhere!
This role is predominantly office based and can be based at any of our Offices including, Cirencester, Cheltenham, Coleford and our Witney Offices, you will also be required to travel to all Publica and partner councils' locations depending on business needs, it is essential for you to be able to drive.
You will need
1. To be educa...