Summary
As a part of our fast-paced Technology & Data teams you’ll learn the skills required to support the teams that keep London Moving. Our Technology Service Operations teamwork across a range of technologies from coding languages such as python, C sharp, ABAP and lots of other exciting software.
Wage
£25,294 a year
Training course
IT solutions technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date
Monday 8 September
Duration
2 years
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Placement 1 – Service Operations - 12 Months
* Knowledge discovery, creation and sharing to facilitates IT professionals and the end-customer to view information as and when required.
* Handling changes to the corporate IT infrastructure and operation.
* Practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
* Respond to an unplanned event or service interruption and restore the service to its operational state.
* Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups.
* Using PowerBI tools to create and manage dashboards for statis across Technology Service Operations.
* Learning the principles and techniques for the Continual Service Improvement.
* Join project Development & Sprint teams to experience Agile Methodology and ways of working.
* Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
* Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.
Placement 2 – End User Computing – 3 months
* Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime.
* Third Line Identify Management including setting up domains. keeping AD organised and healthy, properly managing Group Policy and Security Policy.
* Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11.
Placement 3 – Transport Services - 3 Months
* Support Asset Management Systems such as Maximo, Ellipse and Mobile applications.
* Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications.
* Experience day to day activity within key transport control centres.
Placement 4 – Payments Service - 3 Months
* Spend time with Assurance team visiting TfL stations.
* Spend time with Bus teams visiting bus garage.
* Learning London Cycle Hire system, including backoff.
* Learning equipment used by TfL customers and staff.
Where you’ll work
197 Blackfriars Road
London
SE1 8JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GINGER NUT MEDIA LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
You will be working towards a Level 3 qualification in I.T Solutions Technician.
* Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities.
* You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.
* We also have an established Graduate and Apprentice Committee as well as an Alumni group, these groups are powerful networks in developing your understanding of the organisation, different apprenticeship schemes and opportunities to develop your career.
* Many current graduates and apprentices believe this to be a powerful support network and they often hold apprentice only events that are very beneficial to your continued learning.
Requirements
Essential qualifications
GCSE in:
* English (grade Grade A* - C or Grade 4)
* Maths (grade Grade A* - C or Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Analytical skills
* Logical
* Team working