About the Role
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This IT support specialist role offers an exciting opportunity to join our team at Reboot Recruit. As a technical service desk engineer, you will be responsible for resolving problems and providing exceptional customer service to clients across the UK.
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Key responsibilities include remote access to clients' machines to resolve issues, utilizing tools to monitor and manage problems, and assisting with setting up and resolving issues with customer equipment.
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The ideal candidate will have 1-2 years of experience in a service desk or similar IT support environment, with strong problem-solving skills, excellent customer focus, and good interpersonal and communication skills.
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Requirements
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* 1-2 years' experience on a Service Desk or a similar role within an IT support environment
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* Diligent and logical approach to working with strong problem-solving skills
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* Excellent customer focused approach and commitment to service delivery
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* Ability to prioritise workload
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* Good interpersonal and communication skills, both verbal and written
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* Bring an in-depth knowledge of Windows technologies including: Active directory/Entra, Windows Server 2012 and above, Windows Desktop 10, and above, Windows Microsoft Office, Microsoft 365 Administration, System build, deployment and maintenance, Intune and Entra, Experience with MS Teams, Experience with SharePoint On-Line
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Salary Information
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We offer a competitive salary range of £24,000 - £27,000 per annum, plus company benefits.
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Company Overview
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Reboot Recruit is a boutique IT & Communications service provider formed in 2010. We offer a unique approach to service delivery, listening to and understanding our clients' needs rather than adopting a 'sheep dip' approach.
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We support over 275 UK organisations, from start-ups to FTSE 100 listed companies, with a senior management team having over 75 years of industry experience driving steady growth.
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We are looking for someone who can work on projects under the guidance of a senior engineer, develop good working relationships with clients, and establish a solid understanding of their business needs and issues.
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Benefits
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We offer a range of benefits, including company benefits, to support your career development and well-being.
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What's Next?
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If you're passionate about delivering exceptional customer service and have a strong background in IT support, we'd love to hear from you. Please submit your application, and we'll be in touch soon.