Summary
We are seeking a motivated and enthusiastic person to join our dynamic team. The ideal candidate will support the Sales Administration Manager, and the wider sales team, drive sales growth, build strong customer relationships, and effectively communicate the value of our products and services.
Wage
£15,311.40 a year
Aged 16 to 18 or 19+ : £6.40 per hour with the opportunity to discuss an increase after probation Aged 19 or over and have completed their first year: National Minimum Wage or National Living Wage for their age
Training course
Business administrator (level 3)
Hours
Mon-Thur: 8:30am-5:00pm Friday: 8:30am- 4:00pm.
39 hours a week
Possible start date
Tuesday 1 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties:
* Support with data analysis
* General administration
* Processing orders
* Receiving and making calls with customers relating to orders, queries and promotions
* Develop and maintain good relationships with new and existing customers to ensure repeat business
Other duties will include-
* - Receiving and making calls, in relation to orders, queries & promotions
* Producing, with assistance, different reports across different internal systems
* Communication between departments, especially Sales Administration & Field Sales Support
Data Processing & Analysis
* Using Sage & CRM databases to process sales orders and log order queries
* Use of spreadsheets and Word documents
* Processing, with assistance, of internal reports to distribute to specific teams/ members
• Using the internet for product research and item equivalents.
General Administration
* General Administration
* Adding supporting paperwork to our Therefore system
* Cross-checking orders to despatch manifests
* Filing
* Photocopying
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Sales Administration Manager which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Where you’ll work
Unit H4
Premier Way, Lowfields Business Park
Elland
HX5 9HF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CALDERDALE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade Grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Team working
* Initiative
* Patience
* Openminded
* Punctual