In this role, you\\\'ll be the champion for all things guest-related, driving service excellence, team development, and innovative strategies to elevate our guest experience. This role is a maternity cover for 12 months.Lead and motivate Guest Services Advisors and Lounge teams to consistently deliver outstanding service. Implement innovative strategies to boost service standards, guest engagement, and profitability. Recruit, train and develop all team members Set personal and team targets, and remain focused on driving towards these whilst staying focused, but not side-tracked by, day to day activities You will be required on a Rota basis to undertake duty management of the centre This will include working 1 in 4 weekend shifts and be rota\\\'d on to a late shift(12pm8pm) Why McArthurGlen?Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.Exclusive Discounts: Access special discounts at our Designer Outlets.Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.Passionate about delivering excellent guest service Able to put guests at the heart of everything we do Able to show a proven track record of running successful guest focused operations that nurture and grow the business and level of guest satisfaction Considerable experience of managing a guest focused team in a luxury hotel, events space or other guest facing environment Able to communicate effectively at all levels Language skills an advantage Able to produce reports and forecast activity Experienced Manager in hospitality sector: hotels, airlines or similar in a fast-paced role and organisation What to expect...• We commit to replying to all applications, feel free to get in touch if you\\\'d like an update• You will have a main point of contact within our Talent team• We\\\'re a collaborative business: it\\\'s important for you to meet as many people as you can during the recruitment process.At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.