Summary
Our Finance Shared Services Centre are responsible for transactional finance processing across the Group including accounts payable, sales invoicing, accounts receivable, and payroll.
Wage
Competitive
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday Shifts to be confirmed
39 hours a week
Possible start date
Monday 1 September
Duration
1 year 3 months
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.
Our Finance Shared Services Centre are responsible for transactional finance processing across the Group including accounts payable, sales invoicing, accounts receivable, and payroll. We are looking for an Apprentice to join the team, and some of your key responsibilities will be:
* Liaising with project teams and suppliers to answer queries and ensure invoices are correct
* Answering queries from colleagues effectively and with respect
* Creating and maintaining electronic and hard-copy files
* Updating internal trackers, schedules and the finance system
* Completing general support/administrative tasks
Where you’ll work
Clearwater 4, Lingley Business Park
Lingley Green Avenue
Great Sanke
Warrington
WA5 3UZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SMART TRAINING AND RECRUITMENT LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
As an Apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.
As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment. The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.
More training information
To help you settle into your role, we’ll provide you with a buddy from our apprentice population. They will have some great advice as they were in exactly the same situation as you not so long ago, and you’ll also receive full support from your Line Manager and the Early Careers Team who will help guide you throughout your apprenticeship programme to help you achieve professional success.
Requirements
Desirable qualifications
GCSE in:
* English & Maths (grade 4-9/C-A* or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working