You will be the direct Line managing the operational team, consisting of coordinators, receptionists, drivers and other non-clinical staff. You will ensure that the teams are performing efficiently, conducting regular appraisals, training and relevant recruitment as and when required. You will actively monitor and report on the service's performance and needs. As a leading contact, you will be motivating our staff to hit KPIs and develop even further so that we can give our team and patients alike a quality service. You will ensure your teams conduct compliancy checks, annual appraisals and policy audits are complete whilst e nsuring all ops leads and their teams fully understands the importance of their role in ensuring effective, efficient, caring and positive delivery of service to the patient. Salary & Benefits Up to £37,000 per annum (Pro rata for 6 months, depending on experience) 25 days annual leave 8 public holidays Company Pension Scheme Regional/national opportunities Free online and face-to-face training Cycle to work scheme Online discounts