We are looking for a dedicated Collections Advisor to join our customer service team in the Financial Services industry, based in Denton. The ideal candidate will manage customer accounts, ensuring timely debt repayment and maintaining exceptional customer relationships.
Client Details
The organisation is a well-established entity in the Financial Services industry, boasting a team of over 500 dedicated professionals. With a national reach, they pride themselves on their quality service and customer-centric approach, making them a leader in their field.
Description
Manage customer accounts and ensure timely debt repayment
Develop and maintain positive relationships with customers
Provide excellent customer service, addressing inquiries and resolving issues promptly
Work within a team to meet and exceed collection targets
Adhere to company policies and industry regulations
Proactively identify opportunities to improve collection processes
Collaborate with other departments to ensure smooth operationsProfile
A successful Collections Advisor should have:
Experience in a customer service environment, preferably within the Financial Services industry
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proven track record in debt collection
Knowledge of industry regulations and guidelinesJob Offer
Salary £22,308 per annum OTE up to £35,000
A supportive and professional work environment
Opportunities for prof...