Hampshire and Isle of Wight Healthcare NHS Foundation Trust
The Urgent Community Response Team (UCR) provides a rapid assessment, diagnostic and treatment service to reduce unscheduled admissions for people with complex health needs, exacerbation of long-term conditions and frailty. The Hospital @ Home (H@H) model is for longer length of stay and treatment under the UCR/H@H service. Patients referred to the UCR service are seen within 2 hours, and those applicable transferred to the Frailty Hospital at Home. The service aims to provide hospital level care at home and includes urgent case management responding to crisis, recovery support, self-management, and a collaborative approach with patients. The Mid Hampshire UCR team operates from a hub in Colden Common, located near Winchester, delivering a joined-up approach across Winchester and Andover locality.
Main duties of the job
The post holder will work as an active member of the Urgent Community Response Team/Frailty Hospital at Home to provide a high quality, efficient and effective service to patients. Responsibilities include:
1. Providing administrative/clinical support for the running of the hospital at home model and the clinical team.
2. Managing the Hospital at Home service accurately for both the team and service users.
3. Utilizing problem-solving skills to identify and resolve issues.
4. Continuously developing skills, knowledge, and competencies based on patient and team needs.
Applicants should have experience in primary care/community settings, ideally in health, social care, or related support roles. Excellent administration, interpersonal, and communication skills are essential, along with organization, patience, and empathy. The role is full-time (37.5 hours per week) with flexible working options, including a combination of home and office work. The post holder will be expected to work flexibly across a 7-day period between the hours of 8 am-6 pm (with a 30-minute unpaid lunch).
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff across more than 300 sites, we focus on integrated healthcare systems that improve accessibility and consistency of care.
Job responsibilities
Further information about the Trust and this role can be found in the Job Description and Person Specification document attached.
Person Specification
Qualifications
* Strong administration experience
* Computer literate in data entry and IT communication (emails, reports, MS Teams, Outlook, Excel, Word, PowerPoint)
* Good secondary education grades, including English Language grade C or equivalent
* English and Maths A-levels or equivalent. NVQ 3 Business Administration or equivalent evidence in practice.
* Able to demonstrate a good command of the English language, both written and verbal.
* Experience with graphic design software in accordance with Trust publications guidelines (e.g., CANVA) and working in an NHS setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
£26,530 to £29,114 a year based on full-time hours.
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