Thamesfield Retirement Village, based in Henley on Thames, is on the lookout for a Receptionist / Admin Assistant to work Monday - Friday from 9 AM to 2:30 PM.
The successful candidate will be the main point of contact for residents and visitors, responsible for creating a positive and long-lasting impression of Retirement Villages. They will provide excellent customer service for all stakeholders while also supporting the Village Management with administrative and housekeeping tasks.
Key Responsibilities:
1. Welcome and greet visitors, guests, and residents.
2. Ensure all guests and visitors sign in as appropriate.
3. Answer incoming telephone calls and resident calls, forwarding and taking messages as appropriate.
4. Sort and distribute post daily; manage and process the posts for Village Management and residents.
5. Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
6. Handle appointments for residents and family members (restaurant, hairdresser, chiropody, taxis, etc.).
7. Coordinate the weekly online shopping service for residents, including collecting shopping lists from residents and arranging internal deliveries.
8. Maintain the resident purchase log and take payments using the electronic POS, including newspaper, shopping, laundry, maintenance, hairdressing, etc.
9. Support in keeping all resident files up to date.
10. Triage requests from residents, suppliers, and staff.
11. Support in resident move-in and move-out procedures.
12. Promote and update residents on all hospitality activities and events.
What We Are Looking For:
1. An enthusiastic, proactive, and personable individual who enjoys working as part of a busy office environment.
2. Previous administration experience, strong numerically, and confident telephone manner with good communication skills, both written and verbal.
3. A good team player with a positive attitude.
4. High level of attention to detail.
5. Highly organized.
6. Strong Excel knowledge.
If this sounds like something you are interested in, please apply below! We look forward to hearing from you.
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