Are you ready to inspire change and foster collaboration through driving innovation and transformation? We’re seeking a dynamic leader to deliver the future of our organisation through technology, data governance, and business transformation.
As Director of Technology and Business Transformation, you’ll lead an ongoing transformation programme that aligns with United Welsh’s strategic goals. By leveraging modern methods and the Microsoft technology stack, you’ll lead the responsibility of delivering innovative, future-focused solutions to enhance operations and services.
Working collaboratively with senior leaders, you’ll drive excellent service delivery to customers and stakeholders, fostering strong partnerships across the organisation. You’ll oversee the development of a skilled, high-performing team, with the accountability of a secure and dynamic environment for daily operations while ensuring professional standards and certifications are upheld. Staying ahead of emerging technologies will be key, ensuring systems remain modern, secure, and free from technical debt.
• Permanent, full-time
• £92,594.27 per annum
Key Accountabilities
1. Strategic Leadership
1. Develop, refine, and implement technology strategies aligned with United Welsh’s strategic objectives, ensuring they enhance efficiency and effectiveness.
2. Provide leadership for digital transformation projects, leveraging Microsoft Dynamics 365 and Power Platform frameworks to modernise business processes.
3. Ensure the Azure infrastructure remains secure, cost-effective, scalable, and fit-for-purpose.
4. Promote a strong culture of data driven decision-making, ensuring data governance practices meet compliance requirements and align with business goals.
2. Digital Transformation
1. Responsible for leading the delivery of organisation-wide digital transformation initiatives to modernise outdated systems and improve their robustness, security, and scalability.
2. Drive the adoption of innovative technologies to enhance workflows and improve customer service delivery.
3. Identify areas for improvement across departments and work with leaders to implement streamlined, efficient processes.
3. Programme/Project Management
1. Maintain a clear vision for the Technology and Business Transformation roadmap, ensuring alignment with both short-term needs and long-term objectives.
2. Establish and manage frameworks, such as Agile methodologies, for efficient project delivery using tools like Azure DevOps.
3. Monitor progress of programmes, ensuring they remain within scope, budget, and timescales, while fostering cross-departmental collaboration.
4. Innovation and Emerging Technologies
1. Research and evaluate new technologies to identify opportunities for improvement and innovation across United Welsh.
2. Introduce Artificial Intelligence solutions where appropriate, ensuring they positively impact business processes and enhance customer experience.
3. Act as United Welsh’s subject matter expert on technological trends, providing insights to stakeholders on their potential applications.
5. Team Leadership
1. Foster a culture of growth and professional development by mentoring team members, identifying skill gaps, and implementing tailored training programs.
2. Develop succession planning strategies to ensure team continuity and resilience in day-to-day operations.
3. Champion diversity and inclusion within the department, ensuring a collaborative and innovative work environment.
6. Risk Management and Compliance
1. Conduct regular risk assessments to identify, understand, and mitigate technological risks.
2. Ensure robust data security practices, compliance with relevant legislation, and resilience of IT systems against emerging threats.
3. Proactively monitor regulatory changes and ensure United Welsh remains fully compliant with all relevant standards.
7. Collaboration and Stakeholder Engagement
1. Build and maintain strong partnerships with third-party suppliers to deliver outsourced services effectively and secure value for money.
2. Represent United Welsh at industry events, webinars, and conferences to network with peers and stay updated on best practices.
3. Communicate complex technical concepts to non-technical stakeholders clearly and persuasively, using reports, presentations, and conversations to gain buy-in.
8. Departmental Operations
1. Oversee the optimisation of United Welsh’s technology infrastructure to ensure its reliability, security, and scalability.
2. Maintain certifications and accreditations, validating United Welsh’s professional delivery of technological services.
3. Manage operational budgets effectively, ensuring the efficient allocation of resources to achieve organisational priorities.
Essential
1. Post-graduate qualification or evidence of equivalent experience, in Information Technology, Computer Science and with expertise/qualifications in a range of improvement methodologies.
2. A strong understanding of social housing or a comparable sector is essential to ensure informed, effective decision-making that supports organisational objectives and meets sector-specific challenges.
3. Extensive experience in technical leadership at a senior level, including managing teams and budgets effectively.
4. Proven expertise in developing and delivering technology strategies, leveraging industry best practices and emerging technologies like Microsoft Cloud (Azure, Power Platform, Fabric).
5. Demonstrated success in leading large-scale transformation projects, especially within Microsoft Dynamics 365 environments, while maintaining momentum and delivering results at pace.
6. Evidence of a solid understanding of cybersecurity challenges, regulatory compliance, and risk mitigation strategies.
7. Evidence of strong negotiation skills for managing commercial terms and contracts with suppliers and internal stakeholders.
8. Demonstrated evidence of excellent interpersonal and communication skills, with a track record of building relationships, influencing change, and achieving consensus through clear reporting and decision-making.
9. High emotional intelligence, fostering stakeholder engagement and collaboration across all levels.
10. Commitment to professionalism, integrity, and serving as a strong role model within United Welsh.
11. Proven experience in designing and implementing processes that drive innovation, efficiency, and continuous improvement.
12. Ability to adopt and adapt new technologies early to ensure systems remain relevant and future-proof.
Desirable
1. Holder of Project Management certification, such as Prince2 or Agile methodologies.
2. Holder of ITIL qualifications.
3. Experience of configuring and using Microsoft Azure DevOps in project management and software development.
4. Demonstrated evidence of understanding data maturity and how to develop data assurance in decision making.
5. Understanding of software testing methodologies.
6. Understanding of databases.
7. Understanding and experience of Microsoft Licensing models.
8. Knowledge and experience of Microsoft Modern Workplace products.
In your cover letter, please outline how you meet each of the essential/desirable criteria in the job description, in no more than 1,000 words.
This is a rolling advert. We reserve the right to close the advert at any time. Candidates will be invited to interview as and when their applications are reviewed and they have been suitably shortlisted.
While the role is hybrid, due to the senior nature of the role you will be expected to be on-site when required at your own expense. This could be anything from one day a week, to five days in a row in expectational circumstances.
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