Sulis Hospital Bath are looking for an enthusiastic, motivated and committed PALS & Complaints Officer to join their Quality & Assurance team. The team is hard working, and the department is busy with frequently changing priorities. The department has a strong teamwork ethic, with colleagues supporting each other to ensure the best service and outcomes for all our patients.
You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to support positive patient experience and the improvement of services at Sulis Hospital. The post-holder will be able to work under pressure and use their initiative and experience to respond to complaints in an effective, timely and professional manner.
The successful candidate will manage a caseload of complaints and patient feedback from the point of receipt to resolution, working with a range of stakeholders across the hospital to ensure compliance with national and local procedures and guidelines. The role will support senior members of staff and departments to enable timely and high-quality investigations which address all issues raised by the complainant and provide day-to-day guidance to staff involved in complaints investigations within the Hospital. The post-holder will also provide guidance and assist in the delivery of training to Sulis Hospital staff on the Complaints Policy and Procedures.
The successful applicant will be proficient in Microsoft Office and be able to produce accurately typed documents, letters, reports and e-mail correspondence.
Previous experience within a health care environment and knowledge of the NHS PALS & complaints procedure is desirable.
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Full time 37.5 hours
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If you have any questions or would any more information you can contact the Q&A Lead to discuss the role on 01761 422225 or via email at
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Applications will be assessed and responded to as they are received. We reserve the right to bring forward the closing date if sufficient applications are received.