Job Title:
Customer Team Member
About the Role:
We are seeking a friendly and approachable Customer Team Member to join our team at Co-op. As a key part of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues, and maintaining a safe and welcoming environment for all customers.
Main Responsibilities:
* Deliver great customer service by responding to queries, championing Co-op products and Membership, and doing all you can to deliver a fantastic shopping experience.
* Work together with your store colleagues to solve problems for customers and members, and make everyone's day better.
* Maintain a safe and legal store environment by keeping shelves stocked, ensuring prices, dates, and temperatures are accurate, and being mindful of health and safety protocols.
* Support the introduction of new products and services by making changes feel natural, sharing experiences with colleagues, and driving continuous learning and improvement.
* Get involved in local community activities and events to build strong relationships with our customers and support the growth of our business.
Why Join Co-op?
* Enjoy 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
* Pension scheme with up to 10% employer contributions.
* Access to Wagestream, a money management app giving you control over your pay as you earn it.
* 31 days holiday (including bank holidays, pro rata for part-time colleagues).
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition and fitness consultations.
* 24/7 employee assistance service.
* Full, paid training and dedicated support for your personal development and career progression.
* Rota shared three weeks in advance and accessible on your phone.
* Cycle-to-work scheme.
Inclusive Workplace:
We strive to build diverse teams and welcome applications from everyone. We aim to create inclusive environments where our colleagues can thrive, celebrating our differences and recognizing the importance of teams reflecting the communities they serve.
If you have a disability, we will make reasonable adjustments to our recruitment process according to your needs, and we're proud to be part of the Disability Confident scheme.