An After Sales Services Spare Parts Coordinator plays a crucial role in ensuring that customers receive the necessary spare parts and support after purchasing a product. Here are some key aspects of the role:
Inventory Management
* Monitor our internal stock of spare parts & tools based in our depot.
* Monitor our external stock of spare parts & tools based in EU.
* Handle shipments from our Newport Depot to customers (packing & shipping).
* Monthly check / reconciliation of the inventories / stock adjustment if required in AX.
* Generate reports on spare parts usage, inventory levels, and customer feedback.
* Analyze data and make recommendations for improving parts management or stock policy adjustments.
Orders Processing
* Order registration in our ERP system - AX.
* Order acknowledgement issuance to customers with delivery schedule.
* Issue invoice and packing list for goods supplied from internal stock or local suppliers.
* Issue back-to-back PO to the factory for goods supplied from Thailand.
* Ensure shipping documents are sent by mail to customers upfront delivery.
Suppliers’ Coordination
* Place PO to maintain internal and external stocks as per defined stock policy.
* Track and manage the delivery to ensure timely arrival.
* Handle reconciliation when required.
* Register invoice from external suppliers upon delivery / reception of the goods.
* Negotiate terms and conditions for new suppliers.
* Monitor supplier performance and address any issues related to delivery or quality.
Customer Support
* Assist customers with inquiries about spare parts availability, pricing, and compatibility.
* Provide technical support & guidance regarding spare parts and their usage / lifetime.
* Handle returns and exchanges of defective or incorrect performance.
Collaboration
* Work closely with the after-sales service team to ensure they have the necessary parts to complete repairs.
* Coordinate with other departments, such as Group Sales Coordination and Supply Chain as well as finance, to support overall business operations.
* Take incoming calls and monitor incoming mails landing at the depot.
Requirements:
* At least a Bachelor’s degree in Engineering or related field / Diploma in Logistics.
* At least 5 years’ experience in an Engineering related working environment.
* Very good command of spoken and written English.
* Proficiency in Microsoft Office.
* Other technical skills: ERP software – Microsoft AX – Windows Pack Office.
* Good leadership & people management skills.
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