Job Opportunity: International Co-ordinator (Portuguese Speaker Required)
Are you a compassionate and detail-oriented professional with strong communication skills? We have an exciting opportunity for an International Co-ordinator to join a growing team in an industry that provides essential global services.
Location: Croydon, UK
Salary: Competitive
Availability: Flexible shifts, including late shifts, weekends, and bank holidays
About the Role
As an International Co-ordinator, you will manage international repatriation services, ensuring a seamless and empathetic experience for customers during difficult times. Your role will involve direct communication with clients, administrative tasks, and liaising with government offices and other key stakeholders.
Key Responsibilities
* Handle customer enquiries with professionalism, efficiency, and empathy.
* Input and manage data accurately within the internal system.
* Research and resolve customer queries regarding services and invoices.
* Promote additional products and services where appropriate.
* Represent the company at exhibitions, networking events, and official meetings.
* Assist in gathering and updating international regulatory information.
* Carry out external visits to government offices when required.
* View and prepare the deceased for transportation.
* Meet with families in person to provide support and guidance.
Key Skills & Qualifications
* Fluency in Portuguese is essential (additional languages such as German, Spanish, Italian, French, Polish, or Russian are a plus).
* Excellent communication and interpersonal skills, with an empathetic approach.
* Ability to build and maintain strong relationships with clients, colleagues, and external partners.
* Highly organised with attention to detail and accuracy.
* Proficient in IT systems and data entry.
* Ability to multitask and work under pressure in a fast-paced environment.
* Flexible approach to working hours and availability.
* Strong command of written and spoken English.
This role is ideal for a compassionate professional who enjoys working in an international environment and can provide outstanding customer service in sensitive situations