GRAPHIC_AND_ANIMATION | $33,000.00 - $35,000.00
HYBRID | Full time
Job Summary
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide.
Job Responsibility
As a Lead IT Support Technician, you will lead a regional team of support technicians located throughout our study centres who are responsible for delivering outstanding IT support and customer service to our staff and students. You will oversee suitable processes for customer ticket management, including SLAs, fault categorisation, and target resolution times, ensuring that the team performs to your own high standards. You will also line manage the IT Support Technicians and help them to develop their skills and knowledge.
Job Requirements
Essential:
1. Strong Technical skills / knowledge: ITSM Ticketing systems, AV equipment, Microsoft OS and applications, networking.
2. Awareness of data protection principles, including GDPR compliance.
3. Proven experience in IT customer support, demonstrating your ability to assist and satisfy users' needs.
4. Effective task prioritisation and management skills for both yourself and (ideally) your team.
5. Proficiency in training and knowledgebase development, enhancing user support.
6. Happy to travel to our different sites to support the team.
Desirable:
1. ITIL Qualifications.
2. Technical accreditations (e.g., Microsoft MCSA / Cisco CCNA / etc.).
3. Team lead / management experience.
Deadline
Monday, March 31st 2025
Location
Manchester, UK
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