Regional Manager – Social Care
£38,000 - £45,000 + car allowance
Monday to Friday, 9am to 5pm
Home based covering Midlands / North
As a Regional Manager, you will manage a portfolio of services within your region, fostering a culture of continuous improvement. This is underpinned by set key performance indicators and the Care Quality Commission Single Assessment Framework.
Reporting directly to our Head of Operations, this is a full-time role, (37.5hrs per week, however due to the nature of the role responsibilities, you may be required to undertake some flexible hours, including evening and weekends)
It is a multi-site role, and our services are “single tenancy.” You will lead a cohort of Community Support Managers who in turn coach and mentor teams of Support Workers to deliver outstanding levels of support and intervention to enable those we support to live their best lives.
You will embed a culture of financial sustainability, ensuring the Community Support Managers who report to you are accountable for the financial stability of their respective service portfolios and all aspects of budget expenditure there-in. The use of agency staff within your region is restricted to exceptional use only and you will therefore need to ensure that the Community Support Managers are able to demonstrate strong business acumen.
You will foster a positive culture and promote collaboration and respect. You will communicate openly and honestly and foster trust within the teams of Managers that you lead. Employee recruitment and retention is an integral part of the Regional Manager role.
Key Accountabilities of the Regional Manager – Social Care:
· Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology.
· Provide strong, effective leadership for day-to-day operations.
· Work closely with the Mobilisation Team and our Clinical Leads to ensure that new business is transitioned within agreed milestones and with full adherence to the commissioned contract.
· Utilise data, research and innovation to identify opportunities to improve performance and service delivery.
· Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.
· Engage the Community Support Managers in regular supervision and annual appraisal.
· Ensure that Safeguarding underpins all discussion held in these forums.
· Embed an open and honest culture – Ensure that the Community Support Managers conduct spot checks at different times of the day and on different days of the week including weekends.
· Demonstrate inspirational leadership and place high value on continuous improvement and innovative solution-focused approaches
· Support and Guide the Community Support Managers to effectively manage all employee-related issues within your portfolio of services - work collaboratively with our HR partners to adhere to Gray Healthcare’s People policies and procedures.
· Engage Commissioners and work collaboratively with our Business Development Managers to grow your region through service expansion and development.
Essential for the Regional Manager – Social Care:
It is essential that you:
· Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.
· Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare’s values.
· Have a charismatic leadership style that will inspire and motivate.
· Can demonstrate excellent people skills.
· Have excellent communication skills – both verbal and written,
· Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.
· Can build relationships with key stakeholders.
· Can deliver change in both the short, medium, and long term.
· Have strong business acumen.
· Can develop new relationships to grow business and aid expansion.
· Are innovative.
· Can demonstrate a person-centred approach to customer service.
· Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
· Are well versed in risk management and risk mitigation.
· Can manage substantial budgets in a challenging financial environment
· Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.
Desirable for the Regional Manager – Social Care:
It is desirable that you:
· Can manage a diverse range of services.
· Understand clinical governance
· Have a working knowledge of commissioner/funding arrangements and relationships
· Have a working knowledge and understanding of contract management.
· Have project management skills.
· Have a professional qualification in either health or social care and/or relevant management qualification.
· Have experience of working within the Learning Disability, mental health and/or complex needs sector.
· Have experience of managing high performing services
Benefits:
· Highly competitive salary
· Company pension
· Professional development
· 25 days annual leave
· 1 day increase annual leave after 12 months
· Blue light card
About Us
Gray Healthcare is a specialist Health and Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services. At Gray Healthcare, we offer our own dynamic approach to care, enabling people to move back into their own homes - into their own communities – giving them control of their life. We create a bespoke support package for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs