Job summary An exciting opportunity has arisen to join the Outpatients Clinical Service Unit to help shape the future Robotic Process Automation (RPA) team to support our automation journey. This role is a first for the Trust; hence we are looking for a focused and highly motivated individual to join the Automation team in the role of RPA Business Analyst with a key focus to deliver automation solutions across the Trust to support Leeds Teaching Hospitals NHS Trust transformation. This post is pivotal in providing all aspects of RPA process design, system integration and solution development including programming and technical implementation across the entire automation development lifecycle. You will be required to work across all levels of the organisation, across the five Trust hospital sites, to drive forward innovative automation solutions. We seek an individual who has both the necessary hard technical skills to programme our automations but with additional soft skills to engage the wider Trust on beyond in the RPA concept and the benefits that automation brings, as well as to train, support and develop others in the RPA team as we grow. The role would suit someone with a proven record of complex RPA automation delivery. For the right person this is a role that is both demanding and challenging, but also rewarding as you will help shape our vision for RPA that will leave an enduring legacy. Planned Interview Date 28/04/2025 Main duties of the job This post is responsible for the development of robotic automation solutions. Primarily through the use of cloud-based automation tools and software, this post will assist the Trust in the delivery of cost-effective, risk-controlled, robust, reliable, responsive and secure automation solutions to assist the organisation in eliminating paper and improving efficiency. This post will participate in all areas of the robotic automation development lifecycle including design, programming, versioning control, testing, documentation, technical implementation and deployment. The Automation Analyst role is responsible for: Participating in development of automation solutions across a range of technology platforms and integrated 3rd party systems. Identifying requirements for new automation processes. Input into the robotic development programme of work by recommending future developments. Writing robust and thorough test scripts. Ensures that robotic solutions are developed in a cost-effective and professional manner, which meets the needs of Trusts operational needs whilst maintaining system security and data integrity. Develop robotic automation solutions in accordance with existing Trust policies. About us Leeds Teaching Hospitals is one of the biggest NHS trusts in the country and offers a full range of specialist and general hospital services with good clinical outcomes for patients. We have an international reputation for excellence in specialist care, research and academic training. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 28 March 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-OPD-0069 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Involvement in the strategic planning of business and systems analysis, to produce a comprehensive Trust-wide picture of the people, process and technology required to deliver an Enterprise class RPA capability. This will involve detailed planning that will require the setting and adherence to tight, and sometimes aggressive, deadlines. Analysing and auditing Trust-wide information systems to ensure fitness for purpose and recommending development opportunities Production of functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust. Analysing and documenting existing business processes and providing updates in response to identified changes Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications Designing new or replacement business processes, allow more efficient working practices in combination with the introduction of supporting technology. Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Facilitating stakeholder workshops to gather future business requirements, Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs Managing in a central role in building understanding and confidence with all stakeholders and ensuring buy-in Training service users on the best use of new and existing systems to ensure optimal performance. Ensuring quality and performance measures are met Working with both end users and internal/external software developers or suppliers in the design and usability of new or existing automation processes. Managing relationships to ensure efficient and effective production of deliverables Involvement in the development of team and Programme policies and procedures, ensuring adherence to industry-standard best practice. Producing weekly reports showing progress against outstanding milestones, status, risks and dependencies as required CORE SKILLS Business Analysis Proven ability, and supporting experience, of investigating operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Significant experience of analysing stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifying options for consideration. Proven ability to identify potential benefits, and available options for consideration. Stakeholder Management Proven ability of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables Requirements Definition & Management Proven ability and experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes. Proven ability within the scope of the role of business process mapping and managing related documentation. Assurance of Supplier Assurance Proven ability and experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements. Influencing and Persuasion Significant ability to positively influence and persuade others to take a specific course of action by influencing key decision makers and building consensus across diverse stakeholders on project delivery. Effectively influences external partners/stakeholders using all available information appropriately to guide decisions and negotiations to meet objectives, while maintaining relationships, acting with integrity and supporting consensus. Negotiation Proven experience and ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems. Proven ability to seek to understand others interests yet question and counter others proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs. Process Improvement Relevant experience of analysing and documenting complex business processes. Proven ability and experience of continually encouraging and identifying, analysing and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation. Experience of communicating the value of such change and overcoming resistance to change. Job description Job responsibilities PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Involvement in the strategic planning of business and systems analysis, to produce a comprehensive Trust-wide picture of the people, process and technology required to deliver an Enterprise class RPA capability. This will involve detailed planning that will require the setting and adherence to tight, and sometimes aggressive, deadlines. Analysing and auditing Trust-wide information systems to ensure fitness for purpose and recommending development opportunities Production of functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust. Analysing and documenting existing business processes and providing updates in response to identified changes Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications Designing new or replacement business processes, allow more efficient working practices in combination with the introduction of supporting technology. Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Facilitating stakeholder workshops to gather future business requirements, Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs Managing in a central role in building understanding and confidence with all stakeholders and ensuring buy-in Training service users on the best use of new and existing systems to ensure optimal performance. Ensuring quality and performance measures are met Working with both end users and internal/external software developers or suppliers in the design and usability of new or existing automation processes. Managing relationships to ensure efficient and effective production of deliverables Involvement in the development of team and Programme policies and procedures, ensuring adherence to industry-standard best practice. Producing weekly reports showing progress against outstanding milestones, status, risks and dependencies as required CORE SKILLS Business Analysis Proven ability, and supporting experience, of investigating operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Significant experience of analysing stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifying options for consideration. Proven ability to identify potential benefits, and available options for consideration. Stakeholder Management Proven ability of proactively engaging and managing a broad range of stakeholders. Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables Requirements Definition & Management Proven ability and experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes. Proven ability within the scope of the role of business process mapping and managing related documentation. Assurance of Supplier Assurance Proven ability and experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements. Influencing and Persuasion Significant ability to positively influence and persuade others to take a specific course of action by influencing key decision makers and building consensus across diverse stakeholders on project delivery. Effectively influences external partners/stakeholders using all available information appropriately to guide decisions and negotiations to meet objectives, while maintaining relationships, acting with integrity and supporting consensus. Negotiation Proven experience and ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems. Proven ability to seek to understand others interests yet question and counter others proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs. Process Improvement Relevant experience of analysing and documenting complex business processes. Proven ability and experience of continually encouraging and identifying, analysing and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation. Experience of communicating the value of such change and overcoming resistance to change. Person Specification Other Criteria Essential Excellent communicator (both verbal and written) Analytical, problem solving and facilitation skills Excellent leadership and motivational skills Ability to deal with technical and business teams. Excellent communication and inter personal skills demonstrated to senior level Excellent reporting and analytical skills Basic computer literacy and willingness to further computer skills. Qualifications Essential IT related degree or an equivalent qualification Masters level qualification or equivalent experience The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Willingness to undergo all training requirements necessary for the post Experience Essential Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations. A strong background in liaising with a wide range of stakeholders to drive out system requirements. Proven experience and technical understanding of the theory and practice of the following: Collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material The NHS and how it exchanges information from one part of the service to another (out of hours, NHS Direct, A&E, GPs, appointments and data repositories) Business modelling Practical experience and understanding of using UML Working from and developing scenarios and user requirements Understanding and knowledge of technical architectures and messaging standards A thorough understanding of all policies and procedures governing the Trusts approach and delivery of IT projects. An understanding of team management and the policy and procedures governing the Trusts approach to managing staff. Skills and Behaviours Essential Integrity Professional, self-starter Diplomatic, self-motivated and enthusiastic with a professional attitude. A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Person Specification Other Criteria Essential Excellent communicator (both verbal and written) Analytical, problem solving and facilitation skills Excellent leadership and motivational skills Ability to deal with technical and business teams. Excellent communication and inter personal skills demonstrated to senior level Excellent reporting and analytical skills Basic computer literacy and willingness to further computer skills. Qualifications Essential IT related degree or an equivalent qualification Masters level qualification or equivalent experience The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Willingness to undergo all training requirements necessary for the post Experience Essential Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations. A strong background in liaising with a wide range of stakeholders to drive out system requirements. Proven experience and technical understanding of the theory and practice of the following: Collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material The NHS and how it exchanges information from one part of the service to another (out of hours, NHS Direct, A&E, GPs, appointments and data repositories) Business modelling Practical experience and understanding of using UML Working from and developing scenarios and user requirements Understanding and knowledge of technical architectures and messaging standards A thorough understanding of all policies and procedures governing the Trusts approach and delivery of IT projects. An understanding of team management and the policy and procedures governing the Trusts approach to managing staff. Skills and Behaviours Essential Integrity Professional, self-starter Diplomatic, self-motivated and enthusiastic with a professional attitude. A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)