Band 4 Medical Secretary Supervisor General Surgery
University Hospitals Birmingham NHS Foundation Trust
We are seeking an enthusiastic, driven and motivated individual to join us in our Colorectal General Surgery team based at Good Hope Hospital. The post will primarily consist of working for consultants who you will be responsible for, in turn you will be surrounded by a team of positive and like-minded individuals.
You will experience a range of different secretarial duties on a day-to-day basis and contribute to supporting a popular surgical specialty within UHB.
The post holder will be expected to work 30 hours per week, with a preferred pattern of Monday and Friday being core working days. Hours of work will be discussed with the successful candidate on appointment with the Office Manager. Home working arrangements can be considered after a successful training and probationary period.
Main duties of the job
You will be required to:
1. Manage your consultant/s diary adapting to change and adjustments.
2. Provide excellent PA skills/service to your consultant/s on a daily basis.
3. Have an eye for detail and accuracy when handling all types of correspondence.
4. Ensure letters are typed and finalized within trust targets.
5. Contact patients, GP surgeries, external trusts, and tertiary services as and when required.
6. Support with the MDT bookings, following the processes which are in place to provide excellent patient care.
7. Ensure patient care is your priority and patient satisfaction is adhered to.
8. Deal with sensitive information appropriately and take necessary steps confidentially.
9. Support with the introduction and development of new starters who may join the team.
10. Have a 'can do' attitude to new tasks which may arise within the department.
11. Work with initiative and aim to resolve issues independently where possible.
About us
We are recognized as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognize that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to investing in the health and well-being of our staff, including a commitment to offering flexible working where we can. We offer our staff a wide variety of training and development opportunities to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organization where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture that empowers staff to challenge discriminatory behaviors and enables people to bring their 'whole self' to a kinder, more connected, and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job responsibilities
*Please Note: For a detailed job description for this vacancy, please see attached Job Description.*
Person Specification
Qualifications
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
* Working knowledge of medical terminology
Experience
* Experience of working as a Medical Secretary
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
* Experience of using IT systems
* Experience of working in Healthcare
* Good Organizational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi-task
* Able to work to deadlines
* Experience of working in a busy environment
Additional Criteria
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organizational skills
* Team Player
* Demonstrates reliability, motivation, and commitment
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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