Our Ward Clerk will support the operation of Delivery Suit and John MacPherson Ward by providing dedicated administrative and clerical support to the clinical staff as part of the multi-disciplinary team, ensuring that a welcoming and professional greeting and reception service is provided to patients and visitors, whilst ensuring the smooth running of the admission and discharge process with a timely and accurate completion of all ward IT systems.
They will act as a key point of liaison within the ward for Midwifery and Medical staff and other internal and external health professions, who will be fundamental to the delivery of the day to day operation of the ward, responsible for the delivery of first-class services to women and their families.
Key Responsibilities:
* To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
* To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive.
* To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards.
* To be honest and learn from mistakes, and help to create a “no-blame” culture where people feel able to share and learn from experiences together.
* To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
* Acknowledge that you need to continually deliver greater value to customers.
* Be honest about your biggest challenges and create a culture of curiosity and openness.
The Women’s Health Unit houses the 8 bedded labour ward and has a delivery rate of 2500 per annum. There is a dedicated Theatre within the labour ward and also facilities for water births. A 24-hour epidural service is available and a dedicated Consultant Anaesthetist is available for all morning sessions. There is a well-equipped ante-natal clinic with 3 ultrasound rooms and a Day Assessment Unit. There is an Obstetric ward with a transitional care Baby Unit. The midwifery team are based in the community and well established with approximately 10% of the deliveries out of Hospital.
For further details / informal visits contact: Name: Lorraine Jones Job title: Team Leader Email address: lorraine.jones18@nhs.net Telephone number: 01803 656379
Supervisor: Anna Barnett 01803 654612
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