Job Description
As part of our growth plans, we are looking to strengthen our team based in offices just north of Sheffield City Centre.\n\nThis a full-time permanent role working 37.5 hours a week, Monday to Friday, based in our Sheffield offices (S3 postcode area)\n\n * Basic salary of £22,308 + monthly bonus\n\n * Full Training and Career Development\n\n * Fruit and Daily Refreshment Offering\n\n * Company Pension Scheme\n\n * On Site Parking\n\n * Life Assurance Plan\n\n * Hybrid Role (3 days in the office) after successful completion of 6 month probation\n\nKey elements of the role will include:\n\n1. Negotiate commitments to resolve overdue accounts.\n\n2. Monitor arrangements and commitments to ensure timely resolution.\n\n3.
Manage a case management diary system to take appropriate follow up action.\n\n4. Review pre-legal debts to ensure suitability and readiness for legal proceedings\n\n5.Initiate county court legal actions for debt recovery and progress to judgment and enforcement through our in-house case management system.\n\n6. Work with courts, enforcement agencies and other suppliers to ensure high standards of service are maintained at all times.\n\n7.
Review and rectify cases that have failed the automated legal process.\n\n8. Make and receive collection telephone calls whilst maintaining a professional telephone manner.\n\n9. Good team worker, but also be comfortable working alone.\n\n10.
An ability to work accurately and to a high quality.\n\n11. Be a person of integrity and good conduct as required by the SRA.\n\n12. Have a strong and reliable work ethic.\n\nTo be successful in the role you will need to demonstrate:\n\n * Good IT skills – able to adapt and use new systems\n\n * Problem solving skills - able to look for solutions and agree these with customers\n\n * Confidence in making and receiving telephone calls\n\n * A willingness to learn\n\n * Clear communication capabilities – both written and verbal\n\n * A minimum of 12 months experience in an admin role\n\n * The ability to work to targets – earning more based on success\n\n * Confidence to deal with a variety of people in different situations\n\nThe successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made