Summary
You will be working in a team of over 600 colleagues across the globe using a range of skills focused on pre-sales, order management and post-sales operations. For the duration of your programme, you will be studying towards a Business Administration level 3 qualification.
Annual wage
£19,500 a year
We offer an attractive, competitive pay structure and benefits package with auto-enrolment onto our pension scheme.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm.
37 hours 30 minutes a week
Possible start date
Monday 1 September
Duration
1 year 4 months
Positions available
8
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
For the duration of your programme, you will be studying towards a Business Administration level 3 qualification. Throughout your apprenticeship, you will spend about 80% of your time in work and 20% to studying toward your qualification.
You will also be supporting the following:
* Managing and placing customer orders using our internal technological systems
* Communicating directly with customers and dealing with any queries
* Producing and generating customer reports to showcase the service being provided
* Reaching out to our partners including the likes of Apple, Microsoft, and Dell for information regarding customer orders
* Collaborating and working closely with internal teams to ensure an efficient service to our customers
* Building your network across the business and maintaining key working relationships
* Studying toward Level 3 Business Administration qualification
Where you’ll work
Computacenter
Hatfield Avenue
Hatfield
Hertfordshire
AL10 9TW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BABINGTON BUSINESS COLLEGE LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* You will receive a qualification in Level 3 Business Administrator Apprenticeship Standard qualification
* The training will be delivered in a hybrid approach, which will be one day a week
Requirements
Essential qualifications
GCSE or equivalent in:
* English Language (grade 4 or above)
* Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
Other requirements
This role is based in Hatfield (Hertfordshire), please consider this when applying as this role is based in the office.