Role: 3rd Line IT Engineer (Team Lead) Location: Northamptonshire Salary: £42,000 - £45,000 Profile Our growing client based in Northamptonshire is looking to add a 3rd Line IT Support Engineer to their IT team. You will lead and oversee the IT helpdesk team, ensuring efficient and effective technical support to their internal customers and act as an escalation point to the helpdesk team. Having strong communication skills is essential for this position as you will be responsible for managing the daily operations of the IT helpdesk, troubleshooting complex issues, and maintaining high levels of customer satisfaction. Key Responsibilities Supervising and mentoring the IT helpdesk team, providing guidance, support and training Responsible for monitoring and managing the helpdesk ticketing system, ensuring timely resolution of issues in accordance with the firm's service level agreement (SLA) Monitoring the backup systems and, where necessary, escalating any issues with the Infrastructure team To stay updated on the latest industry trends and technologies Be actively involved, as a Subject Matter Expert, in all relevant projects, providing regular reports regarding the project status, activities, and achievements to the IT Director Technical Skills Knowledge/understanding of IT packages such as Microsoft Office, Microsoft Windows, etc. Knowledge/understanding of IT and audio visual systems including, but not limited to, computers, laptops, servers, and mobile devices. Strong communication skills to effectively communicate with stakeholders at all levels. Must demonstrate a desire to pursue a career in IT. Ability to work professionally and independently, taking responsibility and initiative as appropriate. Demonstrates a productive and organised approach to their work. This is a great opportunity for a candidate to move into a more senior position and shoulder more responsibility. If this position is of interest, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.