About Us:
Aurem Care is a trusted provider of high-quality care services, dedicated to empowering individuals and supporting their independence. Our mission is to deliver outstanding care while fostering an environment of compassion, respect, and continuous improvement. We are seeking an experienced and proactive Operations Support Manager to join our dynamic team.
The Role:
As an Operations Support Manager, you will be instrumental in supporting the operational delivery of our care services across all homes within the North of the group based across Scotland, Derby, Preston, Cheshire, Chesterfield.
Working closely with the operations team and care managers, you will ensure efficient, high-quality service delivery while driving operational excellence across all areas.
Key Responsibilities:
Key Tasks
* Take accountability for short term projects within the business, which will vary in nature. They may include service improvement, commissioning new services, interim home management or specific projects around KPI improvement
* Ensure that where possible, projects are managed in line with budget expectations, or where not- that there is a robust understanding and approval from the operations director for the reasons why not
* In exceptional circumstances, become the Registered Person for that location to prevent regulatory action or to offer assurances around service improvement to funders or commissioners.
Care/Quality and Service Improvement
* Ensure the project you are working on or in is managed in line with the expectations of the regulatory function that regulates it, for example in line with the Health and Social Care Act. This will be done with the support of the Operations Director and divisional support teams
* Ensure that any documentation held for the people we support is person centred, updated and reflects needs. It must also be stored safely
* Provide ongoing support to mentoring to peers and junior staff as required and as part of key projects
* Ensure that there is a robust plan in place for support for any service that you are managing, utilising existing teams and divisional support teams as required
* To complete service quality visits as directed by the Head of Quality and Operations Director utilising Nourish as required
* To ensure that any project/service has a robust action plan in place, which will be owned by the Operations Director, but delivered by you.
* Ensure compliance with internal compliance reporting, including upwards and downs reporting if improvements made etc.
* To operate in an open honest and transparent nature, with a can-do approach and striving for best quality
* Identify, action and impairment control measures for risk, ensuing that any serious risks are escalated to the senior leadership team
* Ensure that company initiatives are implemented as required.
* Effectively manage stakeholder relationships and family relationships as required
* Investigate any complaints, conduct issues in partnership with the HR function and provide robust feedback/actions as required
* Ensure that Medication is managed in line with National Guidance and in line with Salutem Policy and Procedure
Finance/Occupancy/New Business
* Lead on referral activity for the service, ensuing robust assessments take place, may also include leading on new services or repurpose of existing service.
* Support and enable the team to manage meet and exceed budget, thought robust management of costs Direct, Non-Direct and Labour costs- utilising the support of the Finance Manager
* Identify opportunities for business development and link with Business Development colleagues, ensuring new service provisions and also a referral pipeline
* Support the Operations Director to increase the number of available beds across the group.
* Lead on delivering 100 day plans for new acquisitions.
People
* E nsure that staff are supported, recruited and managed in line with Aurem Policy and Procedure, and are managed in line with budget expectations. This will include ensuring sufficient staffing is made available, and Rotas planned 4 weeks in advance.
* Ensure the smooth transition and induction of new Registered Managers.
* Consideration to be given to multi-site management, and managing different managers as directed by the Operations Director
* Manage staff performance in line with expectations, linking with divisional HR support functions as required, and that staff have required training and have the skills to meet the expectation of the role through linking with Learning and Developmen
About You:
We’re looking for someone who thrives in a fast-paced environment, is solutions-focused, and has a passion for supporting teams to deliver exceptional care.
Essential Skills & Qualifications:
* Registered Nurse or have a relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management).
* Proven experience in an operational or managerial role within the care sector.
* Strong knowledge of care industry regulations and compliance requirements (e.g., CQC).
* Comprehensive understanding of commercial principles and practices.
* Good understanding of P&L structure and budget management.
* Excellent problem-solving, organisational, and communication skills.
* Experience in managing and supporting teams in a multi-site environment.
* Proficiency in using IT systems, including care management software and reporting tools.
* Ability to work flexibly and travel between sites as required.
There are many great reasons to join our team and what we can offer:
* Salary: £55 - £60k per annum (depending on experience and qualifications), plus a 3.5k car allowance
* Full time, 40 hours per week
* Monday – Friday – Occasional requirement to work on call, based on the demands of the role
* Role requires travelling, including overnight stay
* 25 Days Annual Leave including bank holidays (pro rata for part time contracts)
* Free DBS (T & C’s apply)
* Life insurance
* Company pension
* Our employee assist programme – healthcare and mental health support
* Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses
* Yearly salary review
* Being part of an organisation where empowering and valuing our people is fundamental to everything we do
Additional Information:
* This role requires travel between homes; therefore, a full driving licence is essential.
* Some out-of-hours work may be required to support homes during inspections, incidents, or urgent operation concerns.
* The Operations Manager will play a key role in shaping the strategic direction of operations within the organisation, ensuring that every resident receives safe, effective, and person-centred care.
Please visit our website for further details of the locations of our care homes within the North.
Why join us?
This is an exciting opportunity for a dedicated and experienced professional to make a significant impact within our residential and nursing care home group. If you are passionate about driving excellence and ensuring the highest standards of care, we would love to hear from you!