Job Overview
We are seeking a skilled Call Centre Manager to lead our fast-paced team in Caerphilly.
This role offers a salary of £37,500 - £45,000 per annum, depending on experience, as well as 25 days holiday and private medical benefits.
Key Responsibilities:
* Support and develop a team of customer service representatives.
* Analyse and resolve complex customer queries and complaints.
* Prioritise and manage workload effectively.
* Collaborate with colleagues to drive business growth and improvement.
* Ensure accurate recording of information for informed decision-making.
Requirements:
* Proven experience managing a customer-facing team.
* Excellent communication and problem-solving skills.
* Ability to work well under pressure in a high-volume environment.
* CRM system proficiency.
* Strong organisational and time management skills.