About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play” Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023. Employee Benefits: • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards Role & Responsibilities: Assist the manager with training, supervision and monitor of the reservations team. In the manager’s absence run the department and make sure that team members are following procedures Manage reservations checklist for smooth running of the reservations department and assign reservations task to reservationists. Provide training on individual and group bookings for new and existing team members. Set goals and objectives for Reservations team members. Assist Reservations Manager with recruitment of new team members. Assist manager with rotas and the submitting of time and attendance on fourth. To run spa occupancy checks and make sure that correct close outs are put on spa booking platforms. Manage the department in the absence of the Reservations Manager including attending weekly HOD meetings in each of the hotels. To assist the reservations manager and revenue manager to make sure the team are motivated to drive sales and meet targets, updating commission and incentive charts. To work as part of a team to ensure all individual and group reservations are inputted accurately and concisely into the PMS, in accordance with company rules and procedures. To efficiently answer all calls enquiring about reservations and help others in the department as and when necessary. Process group reservations including putting the rooming list in the system, looking after the group requirements, sending group invoices, and closing the group masters. Ensure credit facilities/payment procedures are adhered to by the team and follow company procedures. Assist Accounts and reception staff in ensuring that all billing is correct. Liaise and communicate special requirements to other departments e.g., Cots, VIP’s, and late arrivals. To assist in all communications and meetings put in place between Reservations and other departments to ensure follow-up of issues raised during those meetings. Ensure a consistently high level of quality and service is always provided by following all procedures in place. Ensure that complaints are handled efficiently and professionally and adhere to company policies and procedures. To ensure the handling of all aspects of individual and group reservations is handled efficiently and promptly. Key holder for premises Any other duties as required.