CARPENTER LEAD (INSTALLATION LEAD)CRAWLEY & LONDON – PERMANENTJob Overview:Working for an industry leader, Our client is a family run highly successful business who are seeing exceptional growth with their exceptionally highly quality products. Crawley is known for its diverse population, with residents from various cultural backgrounds and ethnicities. This diversity is reflected in the town's restaurants, shops, and cultural events.The purpose of this role is to enhance Customer and other stakeholders’ experience by ensuring that products are successfully delivered and that any sites related issues are resolved timeously.The Carpenter/Installation Lead is a skilled tradesperson who has constructed and installed wooden structures like doors, windows, cabinets, and trim within a building, while also fitting and securing all necessary hardware components such as hinges, handles, locks, bolts, closures and other components to ensure proper functionality; essentially combining the carpentry skills of a joiner with the precise installation abilities needed to fit hardware elements.The Installer will extend our quality assurance processes to installation through onsite training and support and provide continuous improvement feedback to designers and the operations.To be a successful Installation Lead you require the following skills & attributes:Skilled joiner with significant architectural hardware installation experience in high end residential applications. You will be a good trainer capable of instructing our contractors joiners and internal teams in the correct processes to install our product.Excellent interpersonal & communication skills, Customer orientated attitude. Ability to work well under pressure. Attention to detail, excellent time management and organisation skills.Working as a Team is crucial. Exposure to operations and planning functions will be an advantage as this role will liaise closely with Operations and Project Consultant teams.Please note that you must be willing to spend 50/50 time in Crawley and LondonResponsibilities: Maintenance and rejuvenation of existing samplesContractor/Joiner Site installation team training and supportInternal and external problem solvingInternal training and product development and product improvementOnsite product or installation defect repairsFacilities maintenanceWilling to travel to various sites in and around LondonPlanned product maintenance, setting, lubricatingScheduled site support visits including provision of sparesEducation/Work Experience Requirements:Required:Carpentry or joinery trained with broad best practise experience installing high end architectural hardware.Contract work in construction environmentTechnical knowledge of Ironmongery and architectural hardware, functional and decorativeHas delivered training or technical support to installation teamsUK drivers’ license with clean recordNice to have:Bespoke joinery and hardware specification and design knowledgeCustomer support experienceProcess orientedMetal finishing experiencePassion for high end bespoke joinery and hardware creationsHours 07:30-16:30 Monday to FridayPlease note that visa sponsorship is not provided. The candidates must have the right to work in United Kingdom. Please submit your resume in English language. All applications will be handled with confidentiality. Only shortlisted candidates will be contacted.