Pathway Coordinator - Infectious Diseases
University Hospitals of Leicester NHS Trust
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines. Specifically, the post holder will ensure that trust targets (RTT) are adhered to and all systems are kept up to date.
Main duties of the job
The IDU admin team at UHL are looking for a full time pathway coordinator to work Monday to Friday at Leicester Royal Infirmary. This is a varied and interesting role with great learning opportunities. You will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments. You will also be working very closely with the IDU consultants, registrars and nurse specialists.
You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.
Please note that this vacancy will close as soon as a sufficient number of applications are received. If you are interested in this post we advise that you apply for the post as soon as possible.
Job responsibilities
To receive and register all referrals on HISS within 24 hours and take responsibility for liaising with Consultants as to the urgency of appointment required.
Be responsible for ensuring patients are put on to the relevant consultants / Nurse led waiting list and appropriate letters are sent out in keeping with Trust Policy.
To book from waiting list and arrange follow-up appointments as required by other hospitals, secretaries and wards.
To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales.
To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines.
To be responsible for the receipt of all investigation results received in the department, collating these and bringing them to the attention of the medical staff in the manner specific by each Consultant.
To make up case notes for patients who are new to the university Hospitals of Leicester.
To ensure that all relevant case notes, x-rays, test results and other information including data from other hospitals, is available for each patient's visit.
To ensure all case notes and patient records are maintained in good condition.
To be responsible for the preparation of case notes for Outpatient Clinics in line with consultant guidelines and departmental procedures.
To search and request all missing notes in line with Division guidelines.
Ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants and medical staff teams.
To provide a reception service to the patients on clinic utilising the HISS system to document their arrival / departure. Record patient clinic outcome at the end of their consultation and book any follow-up appointments and arrange investigations for patients.
Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly.
To liaise with the nurse in charge of clinic ensuring the patients are kept informed of any delays.
To follow-up any investigation results received within agreed timescales.
To be responsible for queries and inquiries regarding appointments.
To be responsible for transferring clinic case notes on TrackIT at the end of their clinic to appropriate destination.
To be aware of any overseas visitors or private patients that are referred and notifying relevant department.
Responsible for RTT and DQ reports.
& Any other duties as required within the remit of a Band 3 Admin & Clerical.
Person Specification
Education
* Educated to GCSE standard English/Maths
* Educated to NVQ/Diploma
* Customer Service Experience
* Previous NHS experience
Skills
* Effective Communication Skills
* Ability to act on own initiative
* Exposure to complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals of Leicester NHS Trust
#J-18808-Ljbffr