We are looking for a Service Manager who will own and deliver medium scale services or will take ownership for part of a large service (Monitoring and Event Manager) and other ITSM processes on an interim basis under the direction of a senior service manager, to client and Sopra Steria cost, risk, quality and service performance targets.
This is a critical role in support of one of our secure accounts and the applicant should hold an active NSV level at Security Check (SC) or above. The position will ultimately require the post holder to hold Developed Vetting.
The role is a full-time on-site role based ultimately from our Farnborough office from Q1 of 2025, but before that our Newbury office. You will be required to take part in the Service Management Duty Manager on call-rota.
If you are mission focused and looking for an opportunity to make an impact and drive the success of one of our key accounts, read on.
What you will be doing:
* Supports strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction.
* Ensures new/transitioning services are fit for purpose with minimal impact.
* Defines and agrees service scope with clients.
* Implements performance indicators to monitor service delivery against SLAs and demonstrates efficiency.
* Ensures services meet contractual requirements, takes corrective actions when needed.
* Drives continuous improvement, reduces costs, and enhances productivity.
* Manages partners, suppliers, and mitigates risks.
* Ensures compliance with security standards.
* Champions industry-standard methods and fosters skill development within the team while providing effective leadership and performance management.
What you will bring:
* Understands service delivery models.
* Relevant sector experience.
* Self-driven, enthusiastic about making a difference.
* Effective time management and adept at chairing CAB’s.
* Takes accountability and ownership for delivering good service.
* Partner management and communication.
* IT services background.
* Professional SM qualification such as ITIL4 (foundation).
It would be great if you had:
* Professional SM qualification such as ITIL4 (at specialist level or above).
* Customer Experience Management (CXM & XLAs).
* Knowledge of Agile ways of working.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Security Clearance Level: holding live SC clearance, eligible for DV clearance.
Referral: £1500
Salary offered will be in line with experience and development need.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
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