Technical Support Consultant
Location: Sheffield (Hybrid Working)
Type: Full-Time
Salary: £25k to £30k (DOE)
About The Company:
Join a dynamic team where they provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations. Their solutions help businesses with product sourcing, client quotes, orders, invoices, and include a built-in accounting platform.
They also offer customizable e-commerce websites that help businesses showcase and sell products online. They're committed to delivering exceptional customer service and technical support, helping clients maximise the potential of their software.
The Role:
As a Customer Support Technician, youll play a critical role in ensuring their clients receive top-tier technical support. If you're passionate about technology, problem-solving, and enjoy interacting with customers, this role is perfect for you. You will troubleshoot ERP systems, provide guidance on best practices, and assist with custom development requests, ensuring a seamless client experience.
Key Responsibilities:
1. Offer expert support for their proprietary ERP software, resolving technical issues and enhancing customer satisfaction.
2. Respond to customer inquiries via phone, email, and chat promptly.
3. Guide c...