Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector.
We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments.
This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance.
Principal Accountabilities for the Application Support Engineer
Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues.
Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.
Ability to prioritise requests and tickets and follow through to completion
Develop and maintain in-depth knowledge of the company's cloud service products
Create clear, easy to follow knowledgebase articles for internal use and customers
Provide appropriate feedback to business regarding service and issues
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