Timeline dates are only an estimate and can change.
About the Appointment
Independent Advisors use their skills and personal experience to contribute to the work of the subcommittees. They support the committee chair, the responsible Director General, senior officials, and ultimately the Minister in the delivery of the government’s priorities for the department. Independent Advisors are experts in their field and provide sound judgement.
All Independent Advisors will:
* adhere to the ethical standards outlined in the Seven Principles of Public Life.
* attend the meetings of the committee, contributing constructively across the full range of committee business.
* act as a sounding board and critical friend to the committee chair and to the executive.
* provide advice, help, and guidance – making recommendations as to how to improve relevant plans and policies.
* draw on professional experience to strengthen the quality of advice provided to the Board and to the department.
Specific Duties and Expectations:
You will specifically support, scrutinise and challenge the executive on the committee’s key priorities:
* Service performance: ensuring that HMRC meets its service standards in telephony and post channels.
* HMRC’s journey to becoming a digital 1st organisation, including publication of a digital transformation roadmap.
* End to end management of the customer journey which includes the importance of customer communications, guidance, and education.
* HMRC’s services for customers who need extra help, including those who are digitally excluded.
The Committee will also focus on policy and process simplification, the journey for customers who are in a compliance check, and how we can better support colleagues to improve service performance.
Organisation Description
The Commissioners for HM Revenue and Customs invite applications from suitably qualified and experienced individuals to take on the role of Independent Advisor for the Reform and Modernisation Committee. The HMRC Board is chaired by the Exchequer Secretary to the Treasury and oversees performance and delivery of the organisation. The Board establishes sub-committees to oversee specific areas of work and to provide appropriate advice and recommendations to the Board. The Reform and Modernisation committee is a new subcommittee of the HMRC Board, chaired by Mike Bracken, HMRC Non-Executive Director. This is an exciting time to join the committee as it agrees its priorities to support HMRC with its major transformation to modernise services for customers. As a subcommittee of the HMRC Board, the committee’s purpose will be to monitor HMRC’s efforts to drive tax and customs system reform and build departmental technology and data foundations to create easier, more compliant automated and digital self-service for customers and intermediaries. The Committee will also make recommendations on any additional reforms to modernise and digitalise services.
Person Specification
Essential Criteria
We are looking for an Independent Advisor who should demonstrate most or all the following criteria:
* Board or senior-level leadership experience, as an executive or non-executive.
* A track record of successfully improving outcomes or services in complex delivery organisations.
* The ability to analyse information and exercise judgement across a broad spectrum of policy and organisational issues.
* Proven experience in building relationships, influencing decision-making and offering appropriate challenge at senior organisational levels.
* Demonstrable experience of delivering digital transformation in large, highly regulated, compliance organisations.
Specific Criteria for Reform and Modernisation Committee:
The Independent Advisor for the Reform and Modernisation Committee must demonstrate proven expertise in security to assess HMRC’s capacity and capability to deal with the growing sophistication of cyber security threats. This experience will be from large complex organisations and government (ideally with some GCHQ experience).
To apply, all candidates are required to provide:
* a supporting statement.
* equality information.
* information relating to any outside interests or reputational issues.
Applicants must be independent from HMRC. Current HMRC employees are unable to be considered for this position.
Shortlist and Interview
The selection panel will be chaired by Mike Bracken, HMRC Non-Executive Director and Reform & Modernisation Committee Chair. Shortlisting is expected to take place w/c 3rd February 2025, and all candidates will be notified of the outcome shortly thereafter. Interviews are expected to take place w/c 24th February 2025 and are expected to be held virtually via MS Teams (full instructions will be issued prior to interview).
Please note, dates are only indicative at this stage and could be subject to change. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process. If you are unable to meet these timeframes, please let us know in your application letter or at the point of shortlisting.
Financial Probity Check
Candidates shortlisted for interview must complete a self-certification of their tax compliance and provide personal information required for HMRC to perform this check. All data is handled with utmost confidentiality, and the results will only be shared with the vacancy holder. Appointment is conditional upon receiving a successful outcome.
Holders of public office should act solely in terms of the public interest. They must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. They must declare and resolve any interests and relationships.
As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law. Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers. Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience.
Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid.
We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.
We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve.
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