We have a really great opportunity available to work with one of our clients, a small, yet really friendly company based on the Wirral. They are seeking an experienced Office Manager to join their team on a full-time, permanent basis. This role also includes marketing - using social media, the website, and newsletters to really highlight the fantastic work that the company does. You'll also enjoy proactively building relationships locally, whether that be with businesses, colleges, suppliers etc. Hours: 35 hours per week, Monday to Friday Pay: £25000 to 29000 per annum Responsible for: Assistant Administrator Work base: Birkenhead office with occasional home working They are looking for a personable, motivated and professional individual who enjoys a busy, yet rewarding role. Providing a friendly service to office visitors, and maintaining high standards of administration support to the rest of the team. Marketing and growing local partnerships and awareness is a key part of this role. Key responsibilities Support the team with events and courses planning, promotion and follow-up Keep track of weekly, monthly and annual events and tasks, sharing with/ delegating to the team Play a key role in team meetings, setting agendas, logging actions and following up with tasks Use database and paper systems to maintain accurate individual and organisation records Manage and develop our existing CRM system Maintain and collect data as required to feed into monitoring and evaluation Develop administration processes and procedures to meet new and emerging needs Marketing - overseeing online social media pages, websites, newsletters ensuring the company have visibility online Partnerships - building relationships locally with other businesses, communities, colleges etc Working collaboratively with the wider team to help organise events Communication Oversee the reception area including; greeting and signing-in visitors, notifying relevant staff of arrivals and dealing with basic enquiries Monitor and respond to enquiries on email, website and the telephone. Direct enquiries to other staff members where appropriate Ensure any public facing information is accurate and up-to-date including print media Lead on the timely publication of our bi-monthly newsletter. Agree and coordinate input from the whole team. Create final copy and liaise with printer. Support the development and implementation of the communication strategy. Oversee and create website and social media content to keep people up-to-date and engaged Finances Make and take payments, including creating and issuing invoices, online banking Maintain petty cash records Prepare cash and cheques for banking Log income and expenditure Office Management Line management of Assistant Administrator and Cleaner/Housekeeper Monitor office staffing levels and organise cover as required Administer staff training records and requirements. Book training when needed. Manage shared spaces i.e. Reception and meeting rooms Control office resources and consumables, sourcing supplies in an efficient and cost-effective way Manage IT equipment on site and on loan Facilities management. Deal with problems, manage building maintenance, organise cyclical services and liaise with landlord, suppliers and service providers. Manage minibus bookings, services and repairs Support the senior leadership team to ensure working environment meets Health and Safety requirements General Support with recruitment and induction of new staff where necessary Undertake training as identified through the quarterly review process Undertake additional responsibilities as directed by the CEO Requirements Essential Requirements Skills/abilities Excellent IT skills - proficient in the use of Microsoft Office applications (Word, Excel, Outlook, Power Point, Access, Teams) and an ability to use new or unfamiliar software Thoroughness and attention-to-detail Ability to build rapport with people from diverse backgrounds Excellent verbal and written communication skills Ability to prioritise own work-load and use initiative Ability to work well under pressure and meet deadlines Excellent customer service skills and telephone manner Effective coaching and delegation skills Knowledge and qualifications Good knowledge and understanding of data protection principles Grade C or above GSCE in Maths and English Level 3 Qualification Experience Extensive experience in an Administrative role Marketing experience Excellent communication skills Experience of undertaking financial admin Experience of setting up/ maintaining office systems Experience of working with the general public Data management experience Experience of social media and website content and planning Line Management experience This post is subject to an enhanced criminal records check. 25 days holiday Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this vacancy.