Closes in 5 days (Monday 20 January at 11:59pm)
Cockle Finance are seeking a motivated and enthusiastic Business Administrator Apprentice to join our team. This role is an excellent opportunity to learn and develop skills across a range of business functions, supporting the day-to-day operations of a forward-thinking finance firm.
Hours:
Monday: College day.
Tuesday: 9.00am - 5.00pm,
Wednesday: 9.00am - 12.30pm,
Thursday: 9.00am - 5.00pm,
Friday: 9.00am - 3.00pm.
30 hours a week
Duration:
1 year 6 months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities:
Customer Service and Communication:
* Answer incoming phone calls and respond to customer inquiries professionally and efficiently
* Provide support and assistance to customers throughout the loan application process
Loan Management and Decision-Making:
* Input details from loan applications into our bespoke Loan Management System
* Use the system to assess and make informed decisions on the loans customers can have
* Liaise with the Loan Management System provider to suggest and implement system changes and improvements
CRM and Email Management:
* Update and maintain the Customer Relationship Management (CRM) system to ensure accuracy
* Handle and respond to emails promptly and professionally
* Work collaboratively with colleagues to ensure smooth daily operations
* Assist the Managing Director in reviewing and implementing future business plans
Marketing and Analytics:
* Work with the firm's digital marketing partner to develop and execute marketing plans and projects
* Analyse the effectiveness of marketing campaigns and recommend improvements
Compliance and Policy Review:
* Support the firm in staying compliant with Financial Conduct Authority (FCA) regulations
* Assess and review the firm's policies and procedures in line with FCA requirements
Where you’ll work
Office 1, First Floor
Regency Business Centre
33 Station Road
RM3 0BP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or Training Organisation
NEW CITY COLLEGE
Your Training Course
Business administrator (level 3)
Equal to A level
Requirements
GCSE in:
* Maths (grade 4 - 9 (A* - C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Good organisational skills
* Strong attention to detail
* Professional approach
* Ability to work in a team
* Able to work independently
* Willingness to learn
* A proactive approach
* Able to problem solve
Other Requirements
There are no parking facilities available on site.
About this Company
Cockle Finance is an award-winning, family-run, customer-focused finance company dedicated to providing tailored loan solutions. The team at Cockle Finance is small but the business is growing. This is a great opportunity to join an ambitious company and help to progress it through a period of growth.
We offer:
A comprehensive on-the-job training and mentoring.
Support in achieving the apprenticeship.
Opportunities to develop and progress within the company.
A supportive and collaborative work environment.
After this Apprenticeship
* Possibility of full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time
Contact Information
The contact for this apprenticeship is:
sarah.clayton@ncclondon.ac.uk
0330 135 9000
The reference code for this apprenticeship is VAC1000294534.
Apply Now
Closes in 5 days (Monday 20 January at 11:59pm)
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