Job Description: General Manager – Farm Girl Paddington
Location: Paddington
Training Sites: South Kensington or Notting Hill (1–2 weeks initial
training)
About Us:
Farm Girl is a group of vibrant London cafés known for our fresh,
health-conscious dishes, Australian-inspired coffee, and welcoming atmosphere. We’re on the lookout for a passionate General
Manager to join our growing team. Begin your journey with us through hands-on
training at our renowned South Kensington or Notting Hill sites, working
alongside our talented GMs.
About the Market Halls:
In this buzzing environment, customers must approach the
counter to place their orders. Once the food and drinks are prepared, the
buzzer will buzz, and they will have to collect the order from the counter.
They can then enjoy their meals in the Food Hall. There is no table service or
cleaning at all.
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KEY ROLE RESPONSIBILITIES
* Approach
- Maintain an enthusiastic, engaged, and passionate approach to food
and great service, with the ability to cope under pressure.
* Operation
– Day-to-day running of the business.
* Training
– Training all staff to the highest standard, particularly in:
* Customer
Service Standards
* Full
understanding and knowledge of the menu.
* Full
understanding of allergens
* Health
& safety.
* Teamwork
and communication – Inspiring staff and driving morale, alongside
delegating tasks with confidence and authority.
* Cogs
& Suppliers management – Ensuring that stock is replenished and
maintained whilst achieving set GP margins. Sort out any issues with
Suppliers and take action accordingly using Apicbase and Tenzo.
* People
Management – Make sure that all staff are trained accordingly.
Organise necessary trainings with support from HR, Organise staff reviews
and interviews alongside HR.
* Staff
cost/Sales - Drive the team to increase sales through upselling
appropriately, achieve staff cost of below their target of net sales
excluding service charge and pensions, Keep within the staff budget using
Tenzo.
* Quality
- Quality control in all aspects of service, regularly check online
reviews (Trip Advisor and Google Reviews) to consider how to make
improvements and to boost team morale, Ensure the overall quality meets
the high standards of consistency expected by Farm Girl Holdings across
these sites.
* Sales
- Meeting financial objectives, initiating actions and implementing
strategies with the site managers to increase covers and average spend.
* Health
& Safety - Maintaining a safe, secure, and healthy environment by establishing,
following and enforcing sanitation standards and procedures in compliance
with health and safety legal regulations, Health & Safety folders
onsite are being updated regularly consisting of health and safety forms
(temperature checks, opening and closing sheets etc) for BOH and FOH.
Monitor and manage pest control checks with Rentokil and/or any other
service providers.
* Menu
Management - Ensure the stock on all platforms (Arch/Uber
Eats/Deliveroo) are being managed and accurate and the devices are active
as far as practically possible.
·
Admin
* Creating
and Organising FOH rotas.
* Regular
team meetings
* Sales
* Staff
updates/Recruitment
* Ordering
* Menu
* Maintenance
* Timesheets
approvals.
* FOH
recruitment – interview the candidate, oversee the trail shift and
provide necessary feedback to HR manager.
* Be
informed about online reviews (Google Reviews, Trip Advisor) and act
accordingly when necessary with both positive and negative
feedback.
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WHAT’S IN IT FOR YOU
* A
beautiful, open and bright working environment.
* A
very competitive salary.
* Bonus
* Opportunities
for growth and development within our fast-growing company.
* 28
days annual holiday entitlement
* 50%
discount on all Farm Girl sites.
* Free
hot drinks and staff meals on shift