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Customer Service Level 3 Apprenticeship
Apply From: 21/12/2024
Learning Provider
Delivered by SR APPRENTICESHIPS LIMITED
Employer
DHL Supply Chain limited
Vacancy Description
Logistics is more than getting the product from A to B. At DHL Supply Chain we combine management and value-added services with our customised, integrated logistics solutions which drives resilience, efficiency, improves quality and creates competitive advantage.
Our Customer Services Team collaborates closely with the Operational Team to ensure our customers get the best experience, from the point of order to final delivery.
What the programme looks like:
* Organise and deliver customer service
* Understand the customer service environment: Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
* Interpret organisational strategy and communicate how this impacts others
* Understand customers and customer retention
* Managing Personal and Professional Development
* Resolve customers' problems and improve performance
Key Details
Vacancy Title
Customer Service Level 3 Apprenticeship
Employer Description
Founded in 1969, DHL is the world's leading logistics company. Our 395,000 people in over 220 countries and territories work every day to help our customers cross borders, reach new markets and grow their businesses. DHL Supply Chain, part of the DHL Group, is the world's leading logistics provider and by joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow.
Vacancy Location
DHL Supply Chain Hams Hall Distribution centre Birmingham B46 1DA
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000292658
Key Dates
Apply From
21/12/2024
Closing Date For Applications
2025-02-21 23:59:59
Interview Begin From
Possible Start Date
2025-09-04 00:00:00
Training
Training to be Provided
* As part of the Customer Experience Level 3 Apprenticeship, they will complete the learning online through SR Apprenticeships and on-site learning at their dedicated DHL Supply Chain site.
Learning Provider
SR APPRENTICESHIPS LIMITED
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical thinking, Team working.
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