Main duties: Rota to reflect duties on phone, reception desk and back office to support patient services and provide an excellent NHS service. Dealing with clinician and patient queries with regards appointments, referrals, investigation results and reports. Liaise and support the clinical team with tasks and queries. Carry out accurate coding on various GP practice software such as EMIS Web, Docman. As part of a team, process workflow of electronic and paper patient communications, documents and letters coming into the Practice. Deal with incoming and outgoing post. As a team member, work within your competencies and support the admin team flexibly To have a thorough knowledge of all practice procedures To work in accordance of written protocols Any other tasks allocated by managers