Receptionist
Location: Huddersfield City Centre
Salary: National Minimum Wage
Hours: 8.45am-5pm
Overview of Responsibilities:
Working as part of a team, you will need to be able to provide an efficient, client-focused telephone service, ensuring that all internal and external calls are processed in a courteous and efficient manner in line with the firm's procedures.
Responsibilities:
1. Ensuring the provision of an efficient telephony service handling a high volume of incoming calls across the Firm.
2. Receiving and initiating calls promptly and efficiently, identifying the callers' requirements and transferring calls appropriately, projecting the Firm's image in a courteous, efficient, and helpful manner.
3. Taking meaningful telephone messages, referring these by e-mail to the appropriate person in a timely manner.
4. Carrying out necessary system checks and advising the telephone supervisor about any system or operating faults.
5. Booking meeting rooms for work colleagues, managers, and solicitors when required.
6. Monitoring the Firm's buzzer system, allowing entry to clients and visitors across our sites, in line with our policy.
7. Performing any other reasonable tasks asked of you by the Partnership.
This role is predominantly a back office role, with a limited Front of House presence.
When business need requires it, the following duties may also apply:
1. Greeting clients and visitors to the Huddersfield Office, assisting with the provision of refreshments, where necessary.
2. Ensuring that all visitors sign the Visitors' Book for health and safety purposes.
3. Organising the service of legal professionals in the swearing of oaths and other legal documents.
4. Performing any other reasonable tasks asked of you by the partnership.
Personal Specification:
1. Experience of dealing with clients/customers in a professional manner.
2. Able to maintain strict confidentiality.
3. Clear and concise oral and written communication skills.
4. Excellent telephone manner, able to process calls quickly and effectively.
5. Attention to detail.
6. Computer-literate, including the ability to use Microsoft Word, Excel, and other database packages quickly and accurately.
7. Able to organise and prioritise their own workload and the workload of the team to meet the Firm's needs.
8. Able to build rapport with others.
9. Able to demonstrate a calm approach, even in pressurised circumstances.
10. Conscientious and self-motivated.
11. Honest and trustworthy.
12. Flexible and able to adapt to any situation.
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