Barchester Healthcare is looking for an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management team. The role involves managing various aspects of the care home's operations, including customer experience, HR, recruitment, payroll, and finance, as well as supervising junior members of the administration team.
Main duties of the job
The Care Home Administrator will be responsible for promoting a warm and welcoming environment for residents, staff, and visitors. Responsibilities include managing enquiries and showrounds for prospective families, supporting resident and family feedback, assisting with staff recruitment, payroll preparation, providing HR guidance to employees, managing records and documentation, and attending meetings. The role requires a self-sufficient and professional individual with strong customer service skills, attention to detail, and proficiency in Microsoft applications.
Job responsibilities
The Administrator will provide the General Manager with the support needed to ensure the efficient running of a high-quality home. This varied position encompasses managing customer experience elements alongside HR, recruitment, payroll, finance, and the supervision of junior members of the administration team. Responsibilities include:
1. Promoting a warm and welcoming environment for residents, staff, and visitors.
2. Managing enquiries and showrounds of the home for prospective families.
3. Driving the occupancy and reputation of the Care Home as part of a community engagement team.
4. Supporting resident and family feedback with a focus on customer care.
5. Assisting with the recruitment of home staff and arranging inductions.
6. Payroll preparation for home-based staff.
7. Providing advice and guidance to employees on HR queries.
8. Ensuring that all personal files are stored securely.
9. Attending meetings and producing accurate notes and minutes.
10. Managing safe contents, petty cash, and resident fund accounts.
11. Updating training, supervisions, and appraisals on staff records.
12. Offering guidance on staff development opportunities.
Need to have
* Experience in a customer-facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and the ability to prioritise.
* Proficient user of Microsoft applications (Word, Excel, Outlook).
* CIPD qualification would be beneficial.
Rewards and benefits
Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection. Unlimited access to our generous refer a friend scheme, earning up to £500* per referral. Access to a wide range of retail and leisure discounts at big brands and supermarkets. Free access to medical specialists for a second opinion. Confidential and free access to counselling and legal services. Tax code review service to ensure correct tax code and payment. Option to join our monthly staff lottery.
Person Specification
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester is dedicated to ensuring that our team is respected and their contributions valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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