The role: Operation Coordinator
The purpose of the Operation Coordinator is to support our Regional Operation Managers and their team of Area Operation Managers. This is a demanding role and requires a strong-willed person who’s able to work under pressure and deal with colleagues at all levels.
Key responsibilities are as follows:
* Provide operational support to the Regional Operation Manager (ROM) and their direct management team (Area Operation Managers, AOMs).
* Customer contact both internal and external.
* Management meetings and room bookings.
* Assisting with the creation of each monthly contract reports and quarterly review.
* Provide administrative assistance to the wider Facilities Management team to ensure the collaborative development of the business, effective team working, and support to colleagues.
* Work in a professional manner maintaining diplomacy and confidentiality in communicating highly sensitive or highly contentious information with people of all levels within the company and elsewhere.
* Preparing and issuing predefined reports and presentations for both internal and external customers to deadlines to the highest standards.
* Taking minutes and actions at Regional and Area operation manager meetings or AOM team meetings.
* Management of the training matrix.
* Management of P1 and MOP to support AOMs.
* Daily Performance reporting to support each AOM/ROM.
* Support with P2-P6 overdue tasks as requested by AOM/ROM.
* Creation of documents to support both AOM and ROM.
* Raise web quotes and obtain quotations for the region.
* Govern the webquote process to ensure submission is to client expectation.
* Updating and review of regional risk register.
* Dealing with frequent queries from all colleagues and clients.
* Tracking team holiday and sickness.
* Manage the regional response for waste and security returns if required.
* Building Bulletins.
* Developing systems and procedures to improve the overall efficiency of the office.
* Ensuring business policies and processes are effectively communicated and implemented.
* Support with colleague engagement with activities such as quarterly newsletter, social events and colleague feedback.
* Any other tasks to support the operational team.
Person Specification:
* Good education expected, which will include an English and Math’s qualification as minimum.
* Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint.
* Experience of using Dynamic and MS project is an advantage.
* Experience of a similar role in a medium-sized business.
* Experience within the Facilities Management sector is beneficial but not essential.
* Excellent relationship building skills.
* Ability to work under pressure and to strict deadlines.
* Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills.
* Organised, able to prioritise and deliver within high pressure, business critical environments.
* Able to work systematically and use own initiative, often working on more than one task at any given time.
* Calm manner, able to work under pressure and against rapidly changing demands and priorities.
* Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
* Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.
Our mission: To build a world-class business through exceptional service and exceptional people.
Job Types: Temporary, Fixed term contract
Contract length: 12 months
Pay: £24,500.00-£27,000.00 per year
Benefits:
* Company pension.
* On-site parking.
Schedule:
* Monday to Friday.
Education:
* GCSE or equivalent (required).
Experience:
* Administrative experience: 3 years (required).
Work Location: In person.
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