Supporter Experience Officer
Salary: £23,089 plus parking
Contract type: Permanent
Hours: Full-Time
Location: Poole, Dorset, England
Interview date: w/c 17 March
Closing Date: 12-03-2025
Reference: 18360
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As a Supporter Experience Officer, you will be focused on:
- Receiving and making calls, using excellent customer service in order to build relationships with RNLI supporters and enquirers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
- Providing a professional, speedy, and appropriate response and thanking service
- Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
About you
You will have a background in customer service, along with excellent customer service skills, a positive can-do attitude, and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach,...