Customer Service Administrator Location: Cheshire Hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 3:45pm Are you an organised and detail-oriented professional with excellent communication skills? We are looking for a Customer Service Administrator to join our busy and dynamic team in Runcorn. About the Role As a key member of the Customer Service Team, you will play a vital role in supporting the Sales Department and acting as a crucial link between Sales Managers and customers. Key Responsibilities: Raise quotations, orders, and pro-formas, processing them through Nav. Handle customer queries and liaise with relevant departments for resolutions. Provide occasional cover for reception duties, including welcoming visitors. Prepare for and attend daily and weekly update meetings. Raise invoices and credit notes. Maintain strong customer relationships. Assist with occasional switchboard call coverage. This list is not exhaustive, and responsibilities may evolve as the role develops. What We’re Looking For: Previous experience in a sales administration role is beneficial but not essential. Strong communication skills, both internally and externally. Professional and courteous manner when dealing with customers. Excellent IT, numeracy, and organisational skills. Confident telephone manner and keen attention to detail. Self-motivated with the ability to work flexibly and adapt in a fast-paced environment. Proficiency in Microsoft Outlook, Word, and Excel